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Job Function:
Customer Management
Job Sub Function:
Technical Field Service
Job Category:
Professional
All Job Posting Locations:
São Paulo, Brazil
DePuy Synthes is recruiting for a Hybrid Engineer, located in São Paulo, Brazil
This role provideshands‑on technical field supportfor DePuy Synthes’ commercial operations, combiningon‑site field servicewithremote/hybrid technical support The Hybrid Engineer partners closely with customers, sales, and internal teams to install, commission, troubleshoot, andoptimizemedical equipment and solutions. This position plays a critical role incustomer satisfaction, patient safety, and business growthby ensuring reliable performance and compliance of field‑deployed systems.
Key Responsibilities
Providetechnical advice and hands‑on supportto customers, includinginstallation, commissioning, testing, and troubleshootingof products and equipment in the field.
Supportcommercial activitiesby partnering with sales teams to address technical questions, demonstrations, and customer requirements.
Execute assigned tasks forField Service Engineering projects and initiativesthat support business growth and customer needs.
Applyproject management protocols, safety standards, and regulatory requirements during all field service activities.
Troubleshoot technical issues, collaborate with cross‑functional teams, and escalate complex problems to ensuretimelyresolution.
Preparefield service reports, service documentation, and technical instructions following customer visits or remote support sessions.
Support the evaluation ofproduct upgrades or improvementsto meet evolving customer and market needs.
ApplyJohnson & Johnson’s Credo and Leadership Imperativesin allcustomerand team interactions.
Qualifications
Education
Required:Bachelor’s degree in Engineering(Biomedical, Mechanical, Electrical, or related discipline).
Preferred:Advanced technical training or coursework related to medical devices or field service engineering.
Experience and Skills
Required:
0-2years of relevant work experiencein field service engineering, technical support, ora relatedengineering role.
Hands‑on experience withinstallation, testing, and troubleshootingof technical equipment.
Ability to workindependently in the fieldwith limited supervision while meeting performance targets.
Strongproblem‑solving and analytical skillsto address technical issues effectively.
Clearwritten and verbal communication skillsfor customer interaction and technical documentation.
Preferred:
Experience supportingcommercial or customer‑facing engineering activities
Familiarity withmedical devices, healthcare environments, or regulated industries
Experience collaborating withsales or customer service teamsin a technical capacity.
Knowledge ofsafety, quality, and regulatory standardsapplicable to field‑based engineering work.
Other
Languages:Portuguese (fluent); English (workingproficiency).
Travel:Up to50% domestic travelwithin Brazil, with occasional regional travel as needed.
Certifications:Technical or safety certifications relevant to field service engineering (preferred).
Driver’s License:Valid driver’s licenserequiredfor customer site visits.
For more information on how we support the whole health of our employees throughout their wellness,careerand life journey, please visit www.careers.jnj.com
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
At Johnson & Johnson, we believe health is everything. As a focused healthcare company, with expertise in Innovative Medicine and MedTech, we’re empowered to tackle the world’s toughest health challenges, innovate through science and technology, and transform patient care.
All of this is possible because of our people. We’re passionate innovators who put people first, and through our purpose-driven culture and talented workforce, we are stronger than ever.
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