Job Description

🌟 Member Service Representative Contact Center (Hybrid)

Make an Impact. Build Relationships. Grow Your Career.

Are you passionate about helping people, solving problems, and creating exceptional experiences? Join our team as a Member Service Representative and become the friendly voice our members count on every day.

In this exciting hybrid role, you'll connect with members from across the country, helping them navigate their financial journey while building valuable skills in customer service, banking, and financial products. Every conversation is an opportunity to make someone's day a little easier and their financial future a little brighter.

If you thrive in a fast-paced environment, love helping others, and enjoy learning new things, we'd love to meet you!

🚀 What You'll Do

• Be the trusted first point of contact for members, delivering friendly and professional support.
• Answer incoming calls and help members with questions, solutions, and financial transactions.
• Assist with a variety of products and services, including checking and savings accounts, loans, credit cards, and more.
• Use innovative technology and multiple systems to quickly research information and resolve concerns.
• Listen carefully to understand each member's needs and provide personalized recommendations.
• Discover opportunities to introduce members to products and services that can help them achieve their financial goals.
• Create positive, memorable experiences that build trust and long-term relationships.
• Collaborate with a supportive team that celebrates success and continuous improvement.

💡 What Makes You Successful

• You genuinely enjoy helping people and providing outstanding customer service.
• You stay positive and focused in a fast-paced environment.
• You're a strong communicator who can explain information clearly and confidently.
• You pay close attention to detail and take pride in getting things right.
• You're comfortable using multiple computer applications while engaging with members.
• You enjoy learning and can quickly adapt to new products, systems, and processes.
• You bring professionalism, empathy, and a solution-oriented mindset to every interaction.

Bonus Points If You Have

• Experience in banking, financial services, mortgage, or credit union environments.
• Previous call center or customer support experience.
• Experience in retail, hospitality, administrative, or office-based customer service roles.
• A passion for helping people achieve their financial goals.

🎉 Why You'll Love This Opportunity

• Hybrid work environment offering flexibility and collaboration.
• Career growth and development opportunities.
• Comprehensive training and ongoing support.
• The chance to help people every single day.
• A team-focused culture that values your ideas and contributions.
• A dynamic, engaging workplace where no two days are exactly the same.

📍 Location & Schedule

This hybrid position requires candidates to live within commuting distance of Winchester, Virginia. Our contact center supports members 24 hours a day, 365 days a year, creating a variety of scheduling opportunities and the ability to serve members whenever they need us most.

Ready to make a difference, build meaningful connections, and grow your career? Apply today and become part of a team that's dedicated to delivering exceptional member experiences every day! 🌟

Job Type & Location

This is a Contract to Hire position based out of Winchester, VA.

Pay and Benefits

The pay range for this position is $21.50 - $21.50/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Winchester,VA.

Application Deadline

This position is anticipated to close on Oct 23, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.