The purpose of this role is to provide flexible Front of House cover across both Commercial Reception and Residential Concierge environments, supporting absences including annual leave, sickness, training, and operational requirements.
You will maintain a professional and welcoming presence across multiple reception environments, acting as the first point of contact for visitors, occupiers, residents, contractors, and clients. Delivering exceptional customer service and creating consistently positive first impressions will be central to your role.
As a Hybrid Cover Team member, you will gain exposure to a wide variety of buildings, clients, service standards, and operational models across our portfolio. This role is designed to develop highly adaptable, service-focused professionals capable of operating confidently within premium corporate and residential environments.
Each site will have specific instructions and procedures to follow, and full training will be provided accordingly. Responsibilities and day-to-day duties may vary depending on individual site requirements and operational needs.
Flexibility, reliability, and independence are essential. You will be expected to work across multiple London locations (Zones 1–6), often at short notice. Weekly rotas will be issued for planned cover; however, same-day deployment may be required for emergency absences or operational changes.
This is a dynamic and rewarding role requiring professionalism, resilience, and confidence when adapting to new teams, buildings, and service expectations.
o Deliver a consistently high standard of customer service across commercial and residential environments.
o Act as a professional ambassador for the building, client, and company at all times.
o Provide a warm, confident, and proactive welcome to all visitors, occupiers, and residents.
o Create a premium front-of-house experience aligned with five-star service standards.
o Build positive working relationships with tenants, residents, contractors, and stakeholders.
o Maintain reception and concierge areas to exceptional presentation standards at all times.
o Meet and greet visitors and maintain accurate visitor management records.
o Contact tenants/residents where required before granting access.
o Manage incoming calls, intercom systems, and enquiries professionally and efficiently.
o Ensure reception desks remain staffed during operational hours unless agreed otherwise by site management.
o Manage deliveries and collections in line with site procedures and security protocols.
o Follow all site-specific key management, access control and resident/occupier authorisation procedures.
o Support meeting room coordination, bookings, and set-ups where required.
o Assist with hospitality services including refreshments and visitor hosting.
o Provide basic AV and workplace support where applicable.
o Support lobby hosting and occupier engagement initiatives.
o Work across multiple sites with varying procedures and expectations.
o Quickly learn and follow site-specific SOPs and operational manuals.
o Maintain organised personal notes to ensure readiness for repeat cover at any location.
o Take ownership of reception operations during permanent staff absences.
o Follow all health & safety, fire safety, and contractor management procedures.
o Assist building occupants and visitors during emergencies when required.
o Only undertake tasks for which appropriate training has been provided.
o Comply with all company policies and procedures at all times.
Due to the nature of operations, duties may occasionally fall outside this description. Flexibility and teamwork are expected.
SIA Security Guarding Licence and CCTV Licence welcomed but not essential.
This is a zero-hours position with a high volume of cover opportunities available across our London portfolio. We are looking for team members who can maintain a high level of availability and flexibility across the week.
While shifts cannot be guaranteed, there are typically plenty of opportunities available across both our Commercial and Residential portfolios within Zones 1-6.
Weekly rotas will be provided for planned cover wherever possible, with additional short-notice shifts regularly available due to sickness, annual leave and other operational requirements.
Salary - £14.90 p/h
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Savills is a global real estate advisor helping people thrive through places and spaces.
With over 42,000 professionals in more than 700 offices across the Americas, Europe, Asia Pacific, Africa and the Middle East, we combine local knowledge with global insight to deliver tailored solutions that drive real impact.
Headquartered in London and listed on the FTSE 250 (LON: SVS), we work with corporate, institutional and private clients to unlock the full potential of residential and commercial property.
Whether you're a corporate looking to expand, an investor seeking to sustainably optimise your portfolio or a family trying to find a new home, we bring a truly personal approach to every project, delivering best-in-class insights and advice to help you make better property decisions.
