Job Description

Role Details

Type of Support: Content Moderation (Non-voice)
Location: Metro Manila, Philippines
Work Arrangement: Hybrid
Contract Duration: Temporary 90 days
Work Schedule:7:00 AM to 4:00 PM (PHT) or 12:00 PM to 9:00 PM (PHT), Open to Shifting Schedules
Expected Start Date: January 29, 2026

About us

Crescendo represents peak CX performance in the AI era. We combine world-class outsourcing expertise with innovative technology to set a new standard in CX and operations, delivering results that scale and support that never sleeps.

More than that, Crescendo is about people. We don’t just connect talent with opportunity—we create a place where careers grow, ideas thrive, and people are empowered to make an impact. Join us at Crescendo, and let’s build the future of customer experience together.

Welcome to Crescendo. Welcome to what’s next.

About The Role

Do you like making social network apps a safe and enjoyable platform for users to connect with each other? We are looking for a Content Moderator who will help promote a safe, authentic, and accepting environment on the platform. You will be accountable for applying the partner's community guidelines to content submitted by its users. This role involves monitoring and identifying potentially harmful content, assessing whether it complies with the guidelines, and filtering out anything inappropriate. This will consist of independently and manually reviewing a high volume of items in the backend.

Important Note: Bear in mind that you will be exposed to potentially offensive and disturbing content.

What you'll do:

• Quickly and accurately making decisions on text, images, and videos submitted by platform users
• Banning users when appropriate, according to guidelines
• Escalating sensitive content to management when necessary
• Accurately documenting the reasons for your ban decisions on the user’s profile
• Participating in Product calibration meetings related to Moderation with Management
• Supporting management in identifying trends and newly banned terms
• Reporting discrepancies or bugs to the Team Leads and upper management
• Reporting backend UI feature requests or bugs to management
• Assisting with training new team members

What we expect from you:

• Education
  • Must have a high school diploma or equivalent experience in the same field
  • Must be 18 years of age or older
• Experience
  • Previous experience in content moderation in T&S is a must
  • Minimum of 1-year experience in content moderation T&S
  • Familiarity with NCMEC reports and TechCoalition’s industry classification system is a plus
  • Familiar with CRM tools
• Skills Requirement
  • Leadership and collaboration skills
  • Must have basic knowledge in using office applications such as Gsuites & Microsoft Office.
  • Strong computer navigational skills
  • Multitasking Skills
  • Research Skills
  • Excellent communication and interpersonal skills
  • Excellent organizational, time management, and follow-up skills
  • Proven experience in overcoming unexpected difficulties and using logical problem-solving skills
• Core Competencies
  • Strong work ethic and high level of attention to detail and accuracy
  • Comfortable making decisions with limited information available Integrity
  • Integrity
  • Judgment & Decision Making
  • Investigative Mindset/ Curiosity
  • Teamwork
  • Detail and Results-oriented
  • Driving Growth & Innovation
• Functional / Technical Competencies
  • Strategic Planning
  • Results Orientation
  • Decision Making

What you will get in return:

• Hybrid working arrangements
• Competitive base salary
• Generous paid time off
• Comprehensive benefits package including medical, dental, and vision options
• Access to free posture-based fitness workouts from home
• Training and professional development opportunities
• Be part of a people-first, values-driven organization
• Work with innovative global partners and diverse teams

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. They’re the standards we hold for ourselves, our partners, and each other.

• Care for others: Empathy is a key driver. When people thrive, so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks, sharpen your edge, go forward.
• Manifest trust: Trust is our currency. Earn it daily, protect it fiercely, and let it fuel what’s next.
• Take ownership: Bold choices with integrity at the core—that’s how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others, lift others, keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity, inclusion, equity, and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodations for qualified individuals with disabilities in our job application process.  If you require assistance or accommodations to participate in the job application or interview process, please contact careers@crescendo.ai

PRIVACY NOTICE

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To understand more about Crescendo’s privacy program, including your rights and options for managing the personal data you submit to us, please visit our Privacy Center here