Job Description

Client Services Coordinator

Location: King of Prussia, PA

Schedule: Hybrid (4 days onsite, 1 day remote)

Hours: Monday-Friday, 9:00 AM-6:00 PM

Training: First 6 weeks fully onsite, Monday-Friday, 9:00 AM-6:00 PM

Employment Type: 4-Month Contract-to-Hire

About the Role

We are seeking a customer-focused Client Services Coordinator to join a growing team supporting retirement and savings plan clients. This role serves as a key point of contact for plan sponsors and advisors, handling inquiries, resolving issues, and ensuring an excellent client experience. The ideal candidate enjoys problem-solving, communicating with clients, and working collaboratively across departments to drive resolutions.

This is an excellent opportunity for candidates with customer service, call center, administrative, or financial services experience who are looking to grow their careers in a professional office environment.

Responsibilities

• Respond to incoming client calls and emails, providing accurate and timely support.
• Assist with a book of business consisting of plan sponsors and advisors, ensuring servicing needs are met.
• Manage client expectations and communicate process timelines and updates.
• Troubleshoot account and administrative issues, resolving concerns at the first point of contact whenever possible.
• Create, manage, and follow up on service tickets to ensure timely resolution.
• Collaborate cross-functionally with internal teams to address client concerns and improve service outcomes.
• Participate in client conference calls to provide status updates and communicate resolutions.
• Escalate complex issues to leadership and compliance teams when appropriate.
• Maintain accurate records of all client interactions and account activities.
• Share client feedback and insights to support process and product improvements.

Qualifications

Required

• Strong customer service and communication skills
• Administrative experience with excellent attention to detail
• Ability to think critically and solve problems independently
• Strong organizational and multitasking abilities
• Proficiency with Microsoft Office and CRM systems

Preferred

• Call center or high-volume customer support experience
• Experience within financial services, banking, retirement services, or fintech environments
• Bilingual English/Spanish

Ideal Candidate

• Customer-focused with a passion for helping others
• Professional and highly organized
• Comfortable managing multiple priorities in a fast-paced environment
• Strong communicator with excellent follow-up skills
• Team-oriented and collaborative
• Detail-oriented with a commitment to delivering exceptional service

Why Join?

• Hybrid work schedule with built-in flexibility
• Contract-to-hire opportunity with long-term career potential
• Professional corporate office environment
• Collaborative and supportive team culture
• Opportunity to make a meaningful impact on the client experience

Job Type & Location

This is a Contract to Hire position based out of King of Prussia, PA.

Pay and Benefits

The pay range for this position is $24.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in King of Prussia,PA.

Application Deadline

This position is anticipated to close on Oct 19, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.