The Academy is expected to become a strategic enabler of growth and scalability within ILIAS.
Not simply as a training function, but as a structured approach that helps customers, partners and employees successfully apply the platform.
Working closely with Product, Delivery, Customer Support and Commercial teams, you will develop an Academy that reflects the operational reality of users working across land, air and maritime environments.
You will translate implementation experience, support insights and customer feedback into training programmes, certifications and digital learning solutions that can be deployed globally.
At the same time, you will help organisations build their own expertise.
Customers should become increasingly capable of supporting, expanding and developing ILIAS within their own environment.
Your responsibilities include:
• Defining the Academy strategy and operating model
• Developing training, certification and recertification frameworks
• Building train the trainer programmes
• Supporting customer competence centres
• Developing partner enablement programmes
• Expanding digital learning and e learning capabilities
• Developing a scalable commercial Academy offering
• Establishing quality standards for training and certification
You have experience building, professionalising or scaling an Academy, Customer Education, Learning or Enablement function within a software environment.
You understand how training, certification and knowledge transfer contribute to successful implementations, customer adoption and long term software usage.
You have experience developing structures, processes and programmes that scale across countries, teams or customer groups.
Experience with partner ecosystems, certification programmes, customer enablement or digital learning environments is a strong advantage.
You communicate effectively with both operational teams and senior stakeholders.
Professional fluency in English is required.
Dutch is considered a strong advantage.
This role offers the opportunity to shape a function that directly influences customer adoption, implementation success and the continued growth of ILIAS.
You will work closely with the COO and senior leaders across the organisation while helping build an Academy that supports customers, partners and employees worldwide.
The structures you create today will influence how knowledge, certification and expertise are developed across the ILIAS ecosystem for years to come.
As ILIAS continues to grow internationally, you will help ensure that knowledge becomes as scalable as the software itself.
Would you like to learn more about the role, the team or ILIAS Solutions?
Feel free to contact François Roskam via francois.roskam@ilias-solutions.com
ILIAS Solutions specializes in information management solutions to support defence and humanitarian aid operations. Our software platforms are centred on the optimisation of operational readiness, and based upon the management of the resources required for those operations.
In order to provide our customers with solutions that are tailored to their specific needs, ILIAS Solutions consists of an effective team of experts in the development, implementation and maintenance of software systems, with experience in managing complex and sensitive assets maintenance and logistics systems. Our team can provide you with a wide variety of skills ranging from business analysis, process improvement and project management to software development, testing, training, maintenance, helpdesk services, and much more.
ILIAS Solutions is ISO 9001 certified for all activities related to the development, provisioning and maintenance of IT solutions for asset management.
