Job Description

Job DetailsJob Location: Mattapoisett, MA 02739Position Type: Full TimeEducation Level: High SchoolSalary Range: $27.00 - $40.00 HourlyTravel Percentage: Road WarriorJob Shift: DayJob Category: DG ServiceAs a Residential Service Technician, you will manage the installation, maintenance, and repair of heating, ventilation & air conditioning (HVAC) systems in residential properties. This role requires technical expertise, strong diagnostic skills, and a commitment to providing outstanding service to our homeowners.
Key Responsibilities and Duties
Service & Repair: Promptly and professionally diagnose, troubleshoot, repair, and service a wide range of residential HVAC systems, including gas furnaces, heat pumps, central air conditioners, mini-splits, and standard refrigeration units.
Preventative Maintenance: Perform comprehensive preventative maintenance and safety checks to ensure system efficiency and longevity.
Installation Support: Assist with the installation of new HVAC systems and components as needed, ensuring all work is completed according to design specifications and local codes.
Electrical & Mechanical Work: Interpret complex wiring diagrams, safely install and connect electrical components, and test circuits for compatibility and safety using multi-meters and specialized diagnostic equipment.
Compliance: Strictly adhere to all relevant local, state, and national building codes, regulations, and safety standards (OSHA, EPA).
Customer Experience: Clearly communicate diagnosis, repair options, and maintenance tips to homeowners in a professional and educational manner. Address customer concerns effectively and maintain a high level of customer satisfaction.
Documentation: Accurately complete service tickets, invoices, time logs, and inventory tracking for all parts used and work performed using company-provided technology (e.g., tablet/app).
Emergency Response: Participate in the on-call rotation to provide timely, after-hours emergency service to clients.
Collaboration: Work effectively with team members, apprentices, and other trades (electricians, plumbers) to ensure project timelines are met.
Required Qualifications
Experience: Minimum of 1 year of verifiable experience in residential HVAC service and repair preferred.
Technical Knowledge: Strong, comprehensive working knowledge of residential HVAC system operation, airflow, refrigerants, and components.
Tools & Equipment: Proficiency in using standard industry diagnostic tools (e.g., vacuum pump, manifold gauges, recovery machine, amp meter, pressure testers).
Communication: Excellent verbal communication and interpersonal skills.
Mobility: Valid state-issued Driver's License and a clean driving record.
Physical Stamina: Ability to safely lift up to 50 lbs, climb ladders, work at heights, and maneuver in tight/confined spaces (attics, crawlspaces) and in various weather conditions.
Preferred Qualifications
Current EPA Section 608 Universal Certification is strongly preferred.
NATE Certification (Service or Installation specialty).
Completion of an accredited HVAC technical school program or a formal apprenticeship.
Experience with smart home technologies and communicating thermostats.
QualificationsCompensation & Benefits
Competitive wages
Health Care - United HealthCare, Delta Dental and Vision Service Plan
Paid holidays & Paid Time Off (PTO)
Employer-paid Employee Stock Ownership Program (ESOP)
Employer-paid Life and AD&D insurance; access to short and long-term disability insurance.
Tuition reimbursement and more!
Who We Are
The RISE Group is an employee-owned, professional engineering firm that provides a complete range of consulting, design, and energy services to customers throughout the United States and internationally. Our multi-disciplined engineering and technical staff specialize in failure analysis, engineering design, process optimization, and condition assessment. Our work demonstrates how creative collaboration can produce outstanding results for our clients and our communities.
Our Culture
At RISE, our customers come from all walks of life -- and so do our employees! We hire amazing people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We can confidently state that we are successful as a direct result of our diversity. From day one and throughout your career with us, you’ll find a workplace culture with expansive personal & professional development opportunities, cutting edge technology, a place where relationships are valued, and work/life balance is always a priority. We are committed to diversity, equity, and inclusion (DEI) within our workplace and in our communities. It is our policy to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification.
The RISE Group is an E-Verify participant and will conduct background investigations and pre-employment screening of candidates for employment Pre-employment activities will be conducted on qualified applicants after acceptance of a job offer.
The RISE Group is an employee-owned company and an equal opportunity/affirmative action employer. We welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, veteran status, disability, or any other classification protected by law.