Job Description

HVAC Service Warranty Technician

Build Your Career with One of Denver's Most Trusted Home Service Companies!

For more than 40 years, AAA Service has been the trusted choice for residential Plumbing, HVAC, Electrical, and Sewer & Drain services throughout the Metro Denver area. With thousands of 5-star reviews and a 4.8-star Google rating, our success is built on exceptional people who are committed to quality, integrity, and outstanding customer service.

We're looking for motivated professionals who are dependable, ethical, and driven to grow their careers while making a positive impact on our customers and teammates every day.

What’s in it for you?

• Competitive base salary plus exceptional bonuses. Estimated annual income of $80,000-$100,000+.
• Get paid weekly! Every Friday is payday!
• Medical premiums including dental, vision and life insurance for you AND your family.
• Company Matched 401K.
• Paid holidays in addition to accrued Paid Time Off.
• Dispatch from home in a new, well stocked truck.
• Ongoing training and development opportunities.

Duties:

• Diagnose, troubleshoot, and repair HVAC equipment covered under manufacturer or company warranty.
• Complete warranty service calls efficiently while delivering exceptional customer service.
• Perform quality inspections and identify the root cause of equipment failures or installation issues.
• Coordinate with manufacturers, vendors, and internal teams to process warranty claims and ensure compliance with warranty guidelines.
• Document all service work, parts used, and warranty information accurately in ServiceTitan and other required systems.
• Order, track, and manage warranty parts to minimize customer downtime.
• Communicate repair recommendations, warranty coverage, and service updates clearly with customers.
• Collaborate with Install, Service, and Operations teams to resolve warranty concerns promptly and prevent recurring issues.
• Maintain compliance with company policies, safety standards, and local codes.
• Keep company vehicle, tools, and equipment clean, organized, and in good working condition.
• Participate in ongoing technical training to remain current on HVAC equipment, products, and manufacturer warranty requirements.
• Promote a positive customer experience while protecting the company's reputation for quality and professionalism.

Requirements

• 2+ years of residential HVAC service experience preferred.
• EPA Certification required.
• Strong troubleshooting and diagnostic skills for residential HVAC systems.
• Excellent customer service and communication skills.
• Proficient with mobile technology; ServiceTitan experience preferred.
• Valid driver's license with a clean driving record.
• Ability to pass a background check and drug screening.
• Ability to lift up to 75 lbs. and work in attics, crawl spaces, rooftops, and varying weather conditions.
• Reliable, detail-oriented, and committed to quality workmanship and customer satisfaction.