Job Description
Job Location: Southwest Florida - FL
Position Type: Full Time
Travel Percentage: Up to 50%
Job Shift: DayJoin Our Team as a Technical Support Specialist!
Are you a problem-solver with a passion for technical expertise and helping others? Do you thrive on providing exceptional service and building strong relationships? If so, Tropic Supply has the perfect opportunity for you! We're seeking a Technical Support Specialist to join our team and elevate the experience for our HVAC Consultants, Resource Centers, and valued customers.
Who We Are
As the largest independent, family-owned HVAC and refrigeration wholesale distributor in Florida, we believe people matter. Our mission is to create meaningful relationships, deliver reliable solutions, and foster a positive environment where our team members and customers thrive.
What You’ll Do
As a Technical Support Specialist, you’ll be the go-to resource for technical solutions, empowering our team and customers with your expertise. Your responsibilities will include:
Expert Troubleshooting:
- Handle calls from internal and external customers to resolve technical issues.
- Provide accurate technical documentation to contractors and team members.
- Visit job sites when issues can’t be resolved over the phone or video.
- Log all activity in our customer relationship management platform.
Training & Development:
- Design and deliver group and individual training (in person or via video).
- Help contractors improve installation and maintenance procedures.
- Onboard new techs and customers, introducing them to our product lines.
- Showcase competitive advantages to convert prospects into loyal customers.
Manufacturer Collaboration:
- Partner with manufacturers to resolve customer issues and test products.
- Assist with warranty and labor claims, dispute resolutions, and direct homeowner communications.
- Identify and communicate product trends and potential improvements.
Continuous Learning:
- Keep certifications up-to-date with the latest training events to stay ahead of product evolution.
QualificationsWhat You’ll Bring
We’re looking for someone who:
- Has 4-7 years of field experience or equivalent training.
- Must be fluent in English and Spanish
- Is proficient in Microsoft Word, Excel, and Outlook.
- Can build and maintain strong relationships with team members, management, and contractor customers.
- Is willing to travel within our trading area.
- Lives and breathes Tropic Supply’s core values:
- Providing resourceful and reliable solutions.
- Managing relationships, not transactions.
- Demonstrating accountability, integrity, and positivity.
- Treating everyone with respect and humility.
What We Offer
- A culture of support, respect, and continuous improvement.
- Opportunities to grow your skills and advance your career.
- The chance to make a real impact in the HVAC industry.
Our Core Values:
At Tropic Supply, we live by our values, and we expect the same from our team members:
- Trust: We deliver dependable and resourceful solutions.
- Relationships: We focus on managing relationships, not just transactions.
- Own It: We take accountability from start to finish—no passing the buck here!
- Positive Attitude: We believe happy people create positive experiences.
- Integrity: We do the right thing, even when no one is watching.
- Considerate: We treat everyone with respect and humility.
Ready to Join Us?
Be a part of a team where your technical expertise and passion for service will shine. Apply today and let’s build something great together!
Tropic Supply – Where relationships thrive, people matter, and technical excellence drives success!
#INDHP
