Job Description

Come join one of the fastest growing Home Services Companies in the US!

Astar Heating and Air - HVAC Service Technician

For over 40 years, Astar Heating & Air. has been providing the highest quality heating, air conditioning and plumbing services in Middletown and Orange County New York. The biggest reason for our growth is the quality of our employees. Astar only employs technicians & administrators who are dedicated to doing their job with the utmost technical, ethical and moral values. Our focus on quality and world class customer service has led to explosive growth, so we are seeking experienced Residential HVAC Service Technicians to join our team.

Come grow with us!

In exchange for your skillset and commitment, we offer:- Company vehicle, gas card, cell phone, and tablet- 401(k) with Profit Sharing - Medical, Dental, and Vision Insurance- Company Paid Short-Term Disability Insurance, Life Insurance, and Long-Term Disability Insurance- Paid Holidays- Paid Time Off (PTO)- Parental Leave- Tuition reimbursement- Special deals/Discounts on a variety of services and entertainment- Tool account- Safety shoe reimbursement- Family & friends discounts on services- Yearly Performance Reviews

As a Residential HVAC Service Technician at Astar, you will play a crucial role in maintaining and servicing HVAC systems for our residential clients. Your technical expertise, commitment to excellence, and customer-focused approach will contribute to our mission of providing unparalleled comfort and energy efficiency to our customers' homes.

Responsibilities

• Provide clear explanations and educate customers about their HVAC systems, offering preventive maintenance tips and energy-saving recommendations.
• Achieve a best-in-class first-time fix rate by accurately diagnosing issues, arriving fully prepared with necessary tools and parts, and effectively completing repairs during the initial service call.
• Respond to service requests within the company's defined time frame. Timely response ensures customer comfort and builds trust.
• Diagnose and troubleshoot HVAC equipment issues, recommending appropriate solutions and discussing options with customers. Identify opportunities for upselling and cross-selling additional services, products, or maintenance plans to customers during service visits.
• Perform routine maintenance, inspections, and repairs on residential HVAC systems to ensure optimal performance and efficiency.
• Keep track of service vehicle inventory and parts stock, ensuring accuracy and minimizing unnecessary expenses due to missing or overstocked items.
• Maintain a perfect safety record by following all safety protocols and guidelines. Ensure zero safety incidents or accidents within the performance period.
• Maintain accurate and up-to-date records of service calls, work performed, and parts used in the Service Titan platform.
• Collaborate effectively with team members, sharing knowledge and assisting colleagues as needed. Strive to maintain a positive team dynamic and contribute to a supportive work environment.
• Uphold professional communication and appearance at all times when interacting with customers.
• Maintain a consistent record of punctuality and attendance, arriving at scheduled appointments on time and adhering to the assigned work schedule.
• Additional Duties as Assigned

Join our team and become an integral part of Astar's commitment to exceptional HVAC services, customer satisfaction, and technical excellence. Apply now to embark on a rewarding career journey with us!