Job Description

HVAC Service Technician - Residential HVAC - Base Salary to 50.00/hour - East Providence, RI

• Our client is a growing provider of residential home comfort services, delivering heating, cooling, plumbing, and energy-related solutions throughout the region. They are known for dependable service, quality workmanship, and a strong commitment to customer satisfaction.
• This position is responsible for installing, servicing, troubleshooting, and repairing residential heating, cooling, plumbing, and oil-fired systems while delivering exceptional customer service and maintaining high-quality workmanship. The role includes routine maintenance, emergency service, equipment replacement, and participation in an after-hours on-call rotation.

Responsibilities:

• Install, maintain, troubleshoot, service, and repair residential HVAC, heating, cooling, plumbing, and oil-fired systems
• Diagnose equipment malfunctions and recommend appropriate repair or replacement solutions
• Perform preventative maintenance, emergency service calls, and equipment replacements
• Ensure all work complies with manufacturer specifications, company standards, and applicable codes
• Review daily schedules, work orders, and project requirements
• Coordinate with office staff and management to ensure jobs are properly prepared and equipped
• Verify required materials, tools, equipment, and labor resources before beginning work
• Communicate project timelines, service interruptions, and recommendations to customers
• Complete service calls and installations efficiently while maintaining quality workmanship
• Document work performed through service notes, photos, and job records
• Provide technical guidance and mentorship to junior technicians when assigned
• Troubleshoot job-site challenges and communicate issues to management as needed
• Test and inspect completed systems to verify proper operation and performance
• Review completed work with customers and explain system operation, maintenance requirements, and equipment features
• Maintain a clean, safe, and professional work environment
• Collect payments and complete required documentation when necessary
• Participate in a rotating after-hours on-call schedule and respond to emergency service requests as needed

Qualifications:

• Experience servicing, repairing, troubleshooting, maintaining, and installing residential HVAC systems
• Experience working with residential heating systems, cooling systems, oil-fired equipment, and plumbing systems
• Strong diagnostic, troubleshooting, and mechanical aptitude
• Experience performing preventative maintenance and emergency service repairs
• Ability to read and interpret technical manuals, wiring diagrams, schematics, and equipment specifications
• Strong customer service, communication, and problem-solving skills
• Ability to work independently and collaboratively within a team environment
• Ability to travel to customer locations throughout the service area
• Ability to lift, carry, and maneuver equipment, tools, and materials required for the position
• Ability to work in varying weather conditions, basements, crawl spaces, attics, and mechanical rooms

Compensation:

• Base salary in the 30.00 - 50.00/hour range, plus commission opportunities
• Paid Time Off
• 401k Plan
• Medical, dental, vision insurance

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