Job Description

HVAC Service Technician

Guy Smith Home Services | Norfolk, VA

Experienced HVAC technicians have options. The right opportunity should offer more than a full schedule—it should provide steady customer demand, strong office support, quality tools, continued training, and a company that respects the expertise you bring to every service call.

At Guy Smith Home Services, we’re looking for an experienced HVAC Service Technician who takes pride in accurate diagnostics, dependable repairs, and creating a professional customer experience. You’ll have the support of a knowledgeable dispatch and operations team, the resources needed to work efficiently, and opportunities to continue growing your technical skills and earning potential.

As an HVAC Service Technician, you’ll diagnose, repair, and maintain residential heating and cooling systems while helping homeowners understand their options and make informed decisions about their comfort.

If you’re looking for year-round work, strong operational support, and a company that values quality, accountability, and doing the job right, Guy Smith Home Services may be the right place for your next move.

What You’ll Do

• Diagnose, service, repair, and maintain residential heating and cooling systems.
• Work on furnaces, air conditioners, heat pumps, mini-splits, air handlers, thermostats, and indoor air quality equipment.
• Troubleshoot electrical, refrigeration, airflow, mechanical, and combustion-related issues.
• Perform preventive maintenance, system testing, equipment startups, and safety inspections.
• Explain diagnosed problems and recommend appropriate repair, maintenance, or replacement options.
• Obtain customer approval before completing work and collect payment when appropriate.
• Complete accurate service notes, equipment records, photos, and follow-up documentation.
• Communicate parts, scheduling, and return-trip needs promptly to the office.
• Protect customers’ homes and maintain a clean, professional work area.
• Maintain assigned vehicles, tools, diagnostic equipment, and truck inventory.
• Coordinate with dispatch, customer service, installation, and management teams.
• Participate in required meetings, technical training, and professional development.

What We’re Looking For

• Previous residential HVAC service, repair, and maintenance experience.
• Strong diagnostic and troubleshooting abilities.
• Experience servicing furnaces, air conditioners, heat pumps, mini-splits, and related systems.
• Knowledge of refrigeration, electrical, airflow, mechanical, and combustion systems.
• Ability to independently manage service calls from diagnosis through completion.
• Strong communication and customer service skills.
• Ability to explain technical findings and available options clearly to homeowners.
• Commitment to safe, dependable, and high-quality work.
• EPA Universal Certification required.
• NATE certification or applicable trade credentials preferred.
• Comfortable using tablets, mobile applications, and field service software.
• Valid driver’s license with an acceptable driving record.
• Ability to perform physical work in attics, basements, crawl spaces, mechanical rooms, and outdoor conditions.

Why Work at Guy Smith Home Services?

• Competitive compensation with performance-based earning opportunities
• Steady, year-round customer demand
• Strong dispatch, customer service, and operational support
• Medical, Dental, and Vision Insurance
• 401(k) with Company Match
• Paid Time Off and Paid Holidays
• Company-Provided Vehicle
• Company Phone or Tablet
• Uniforms and Professional Diagnostic Equipment
• Ongoing Paid Technical and Customer Service Training
• Career Advancement Opportunities
• Support from an experienced home services team
• A professional environment that values quality, accountability, and teamwork

What Success Looks Like

Success in this role means diagnosing HVAC problems accurately, completing dependable repairs, and helping homeowners feel confident in the recommendations you provide. You’ll communicate professionally, document your work thoroughly, and help Guy Smith Home Services continue earning customer trust through quality service and consistent follow-through.