Job Description

The HVAC Service Supervisor will coordinate and perform a diverse set of support tasks to ensure our Service Technicians troubleshoot and diagnose HVAC problems accurately and efficiently while adhering to the National Electrical Code, State and Local building Code standards, along with upholding the Strada Services Brand Promise of delivering professional, responsive services with uncompromising reliability, respect and value to our customers.

Supervisory Responsibilities:

• Hires, trains, and supports Service technicians and apprentices.
• Organizes and oversees the schedules and work of Service techs including apprentices.
• Conducts or assists with performance evaluations that are timely and constructive.
• Assists with discipline and termination of employees as needed and in accordance with company policy.

Duties/Responsibilities:

• Coordinate and work with the Service Coordinators, Service Writers to ensure customers received the most experience service techs for the scope of work to be performed.
• Supervise and direct the field employees by determining work procedures, reviewing work schedules, expediting the workflow, assigning duties and examining work for accuracy.
• Ensure all material, rental equipment, permitting, inspections and utility power outages are covered daily to ensure customers’ expectations are constantly met.
• Review all Service Work Orders daily for tech compliance per company billing, collection procedures.
• Review and approved field employee’s weekly payroll hours and PTO.
• Effectively communicate with all customers, building officials and internal office support staff.
• Perform Service technicians’ tasks as needed to support emergency calls.

Required Skills/Abilities:

• Must have clean driving record (No more than 3 points in 12 months).
• Must pass Background check and pre-employment drug test.
• Able to work a flexible schedule which may include nights and weekends.
• Ability to navigate the use of company provided electronic tablet & desktop.
• Proficient in Microsoft Office Suite or similar software.
• Ability to read technical diagrams of equipment, controls, and blueprints.
• Ability to solve basic math problems as it applies to the NEC Calculations.
• Ability to direct HVAC service technicians to perform task in the most proficient manner.

• A complete understanding of HVAC construction practices and building codes as well as the ability to communicate them to Installers, Builder’s Superintendents, Building Inspectors, etc.

• Good work ethic and willingness to learn new methods.
• Strong leadership skills.

Education and Experience:

• 5+ years of residential electrical wiring, repair and troubleshooting all aspects of the Electrical System preferred.

• 2+ years’ experience in supervising crews in the new construction HVAC Industry.

• Prior experience supervising 10+ field employees preferred.
• Strong communication and interaction skills required, both verbal and written.
• Competent supervisory and excellent organizational skills preferred.
  

Physical Requirements:

• Prolonged periods sitting at a desk working on a computer and prolonged periods standing.
• Ability to lift to 50 pounds without additional manpower or mechanical device.
• Ability to work in outside environments of heat & cold safely as needed to support field employees.
• Report to work well- groomed in appearance and maintain clean uniform.