Job Description

Overview

Abacus is currently seeking an HVAC Service Manager to join our team comprised of creative and energetic employees, who are dedicated to delivering the best customer service experience every day. Our HVAC Service Managers are tasked with managing daily field operations, employee development & training, retention, vendor meetings and ensuring the technicians are providing outstanding service to our customers.

What’s In It For Me?

• Six-Figure salary + Bonus
• Company vehicle + gas card & toll tag
• PTO Plan
• Health, Vision and Dental plans for you and your family to choose from
• 401K Retirement Plan with company match up to 30%
• Life Insurance, Short-Term and Long-Term Disability
• Special Program Options: FSA, EAP, Legal Services, and Identity Theft
• Continuous Training for your Professional Development
• Working in a dynamic, collaborative, and fun environment
• Coached and supported career growth

Responsibilities

What Will I Do?

• Develop a culture of performance excellence to encourage employment growth
• Drive the HVAC department sales through training and development of the field technicians
• Maintain operational excellence through invoice completion, inventory control, safety awareness, and accurate reporting
• Coach service technicians on how to increase average ticket, closing rate and monthly truck revenue
• Provide a constant flow of product and sales training
• Promote lead generation
• Monitor and control call backs and warranties
• Handle all escalated customer concerns by demonstrating 100% customer satisfaction

Qualifications

Do I have What it Takes?

• High School Diploma or equivalent; Bachelor's Degree preferred.
• Minimum of 5 years experience in HVAC.
• Experience with implementing training programs and developing teams.
• Strong knowledge of trouble-shooting HVAC systems, in the field & over the phone.
• High-end communicating system knowledge.
• Lennox-specific knowledge preferred.
• Proficient in Microsoft Suite (excel, powerpoint, word).
• Heavy residential experience.
• Excellent leadership skills and team mentality to enhance team productivity.
• Have an understanding of general HVAC design with have an overall general knowledge of HVAC material costs.
• Positive energy and enthusiasm to drive sales and company growth.
• Ability to prioritize, set goals, and manage multiple tasks, handle deadlines.
• Wrench Group and its affiliates are proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, genetic information, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. Wrench Group and its affiliates comply with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact the company Human Resources office.