HVAC Service Manager

The HVAC Service Managers oversee the technicians that install, repair and maintain heating and air conditioning units in a residential setting, providing guidance and technical expertise, as well as maintaining direct involvement with dispatch personnel to ensure customer satisfaction and company goals are met.

REASONABLE ACCOMODATION STATEMENT

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

SUPERVISORY RESPONSIBILITIES

Leads a team of Service Technicians

Duties/Responsibilities

• Manage HVAC maintenance and service teams to ensure quality onsite.
• Schedules direct and provide technical support for HVAC technicians.
• Understand the sales criteria and hold your team accountable for exceeding revenue goals.
• Reviews technicians’ work to ensure quality meets established standards.
• Organize training and ongoing support for install teams.
• Recruits, interviews, hires and trains HVAC technicians as required to meet workload demands.
• Ensuring compliance with appliance standards and with Occupational Health and Safety Act.
• Complying with service standards, work instructions, and customers’ requirements.
• Ability to work after hours, over weekends, and on public holidays with short or no notice.
• Other tasks and responsibilities as required to maintain efficient department operations.

SPECIAL KNOWLEDGE, SKILLS, ABILITIES

• Understanding of advanced principles of air conditioning, refrigeration, and heating
• Reliable and self-motivated
• Excellent written, verbal, and interpersonal skills
• Proficient in reading schematics and work plans
• Ability to work after hours, over weekends, and on public holidays with short or no notice
• Working knowledge of boiler systems
• Ability to work in confined spaces
• Current HVAC technician license
• Valid driver’s license

· Knowledge of Windows operating systems

· Safety Awareness - Ability to identify and correct conditions that affect employee safety

PHYSICAL ACTIVITIES

· Constantly ascending or descending ladders, stairs, scaffolding, ramps, poles and the like.

· Constantly moving self in different positions to accomplish tasks in various environments including tight and confined spaces. Occasionally remaining in a stationary position

· Constantly standing or sitting for prolonged periods.

· Constantly moving about to accomplish tasks or moving from one worksite to another.

· Constantly adjusting or moving objects up to 50 pounds in all directions.

· Constantly communicating with others to exchange information.

· Constantly repeating motions that may include the wrists, hands and/or fingers.

· Constantly operating machinery and/or power tools. Occasionally operating motor vehicles or heavy equipment.

· Constantly assessing the accuracy, neatness and thoroughness of the work assigned.

ENVIRONMENTAL CONDITIONS:

· Occasionally low temperatures.

· Occasionally high temperatures.

· Occasionally outdoor elements such as precipitation and wind.

· Constantly noisy environments.

· Occasionally hazardous conditions.

· Occasionally Poor ventilation.

PHYSICAL DEMANDS:

· Occasionally sedentary work that primarily involves sitting/standing.

· Constantly light work that includes moving objects up to 20 pounds.

· Occasionally medium work that includes moving objects up to 50 pounds.

· Occasionally heavy work that includes moving objects up to 100 pounds or more

· Occasionally small and/or enclosed spaces.

· Never no adverse environmental conditions expected.

QUALIFICATIONS AND EDUCATIONAL REQUIREMENTS:

· 3 – 5 years of supervisory experience.

· EPA Universal Certification

· HVAC Certification

· 5-10 years of experience as an HVAC Technician