Airtron Heating & Air Conditioning

HVAC Scheduling & Service Dispatcher

Airtron Heating & Air Conditioning  •  Peoria, AZ (Onsite)  •  2 hours ago
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Job Description

Role and Responsibilities
DISPATCHER & CSR

  • Answering multi-line phones and emails from customers, prioritizing service calls and accurately tracking all dispatched calls.
  • Detailed data entry including customer information, address, telephone numbers, memos, invoices and attachments.
  • Able to professionally make outbound calls to a variety of customers in order to schedule maintenance, repairs (Parts, Installations etc.) or additional services turned in by the technicians.
  • Present a professional image of the company in all methods of communication (verbal, written or in person) &Maintain a POSITIVE ATTITUDE at all times.

Qualifications and Education Requirements

  • Minimum of 2 years in a scheduling or service dispatching in the construction industry, in HVAC preferred.
  • Skilled with Microsoft Office Outlook & multi-line telephone system.
  • Strong history in customer relations.
  • Must be able to read, write & speak English fluently; verbal Spanish fluency a plus.
  • Must be able to follow and enforce company policies.
  • Must be able to pass an immediate drug test.

Additional Notes

  • We offer great benefits including medical, dental, life, PTO and Sick pay.
  • We have a business casual work environment with a great management team.
  • This is a full time, hourly position, M-F, with occasional overtime. Salary is competitive and will range DOE.

Job Type: Full-time

Benefits:

  • Dental insurance
  • Health insurance
  • Health savings account
  • Life insurance
  • 401K
  • Paid time off
  • Sick time
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday

Experience:

  • Dispatching: 1 year (Preferred)

Work Location: In person

Airtron is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Airtron Heating & Air Conditioning

About Airtron Heating & Air Conditioning

Airtron has developed itself into one of the leading heating, ventilation, and air conditioning (HVAC) providers.

Airtron provides an all-encompassing approach to HVAC solutions, from professional installations of premium products to comprehensive Essential HomeCare Plans. The strength of our company comes from each Individual employee; the professionals our customers have come to depend on. Our employee’s reputations rest on their extensive knowledge, training, and enthusiasm coupled with years of experience.

At Airtron we take pride in delivering the promptest, most efficient, and highest quality service available. Airtron provides products and services that are second to none. Comprehensive plans such as Essential HomeCare will ensure that your systems receive the highest quality maintenance and perform at their most efficient and cost-effective levels. We also offer customers the convenience of online scheduling and pricing. You can rest assured Airtron has you covered.

Alrtron has gained its outstanding reputation by utilizing a “people to people” approach. Our technicians are friendly, honest, and committed to complete customer satisfaction. Plus, we have North American Technician Excellence (NATE®) certified technicians, which only adds to the quality of our service. The greatest strength of our company is the ability to provide unparalleled service

with first-class quality.

Airtron is a great place to work with competitive pay, excellent benefits, and a work-life balance. Our team of technicians, installers, office staff, and executives understand the importance of a friendly working environment with paid holidays, vacations, and sick days.

Since our first location in 1972, Airtron Heating and Air Conditioning has consistently planned for the future. We continually seek new methods, products, and ideas that will help us not only lead our industry but also continue to provide our customers with the quality and professionalism they have come to expect.

Industry
Manufacturing & Production
Company Size
201-500 employees
Headquarters
Columbus, OH
Year Founded
1971
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