Job Description

We are seeking a knowledgeable, customer-focused Commercial HVAC Inside Sales Representative to support service and repair sales throughout the Austin area.

In this role, you’ll turn technician findings and customer needs into clear, accurate estimates and proposals. Working closely with Service, Operations, and vendor partners, you’ll help customers evaluate repair and replacement options, follow opportunities through closing, and coordinate approved work.

This opportunity is ideal for an HVAC sales or customer service professional who combines technical knowledge with strong follow-through and a commitment to building lasting customer relationships.

Key Responsibilities

• Review work orders, service reports, and technician recommendations to prepare accurate commercial HVAC repair and replacement estimates.
• Research equipment, identify required parts, and confirm vendor pricing, availability, and lead times.
• Develop clear proposals outlining recommended solutions, pricing, and scope of work.
• Follow up on open proposals, answer customer questions, address concerns, and close sales to meet established goals.
• Maintain accurate CRM records of estimates, customer communications, follow-up activities, and approvals.
• Partner with dispatch, service technicians, and Operations to coordinate approved work and support timely completion.
• Build productive relationships with customers, vendors, and internal teams through responsive, professional communication.
• Keep the Sales Manager informed of sales activity, priorities, and potential challenges.
• Stay current on commercial HVAC products and Austin-area market developments.
• Support team coverage and related projects as needed while following company policies and safety requirements.

Qualifications

• 5–7 years of customer service or sales experience in the HVAC industry.
• High school diploma or GED required; college education preferred.
• Working knowledge of commercial HVAC equipment, service needs, and repair processes.
• Strong estimating, organization, and follow-up skills, with close attention to accuracy.
• Excellent listening, relationship-building, and written and verbal communication skills.
• Ability to track sales activity, evaluate information, and manage multiple priorities in a fast-paced environment.
• Proficiency in Microsoft Office and Dynamics 365, along with comfort using CRM systems and standard office technology.
• A dependable, adaptable approach and the ability to collaborate across departments.