Job Description

Role: HVAC-Retrofit sales/ Service modernization for national accounts

Location: Pune, Maharashtra, India

Full/ Part-time: Full time

About Carrier:

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the centre of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

About the role:

The individual must have 3 to 5 years total experience working on key accounts/national accounts to Manage and grow business with existing customers in the Pune & Nagpur region by supporting end to end service operations. This is a Techno-commercial role with strong understanding of HVAC products, equipment, and machinery and guides the customers and Drive retrofit sales and service modernization opportunities. Prepare quotations, manage billing, and coordinate with customers and dealers and Implement process improvements to enhance customer service efficiency and customer satisfaction.

Key Roles & Responsibilities:

Role Responsibilities:

• Customer Service Operations

• Process Improvement

• Team Management

Role Purpose:

• To manage customer service operations for Key accounts

• TAT & PM Analysis for ROM/Pune

• Customer relationship

Minimum Requirements:

• 3 - 5 years of experience in Customer Service, Customer Support, or Operations with Diploma or any Engineering Degree.

• Good Communication skills along with Excel skills.

Benefits:

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

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Use of AI in Recruitment

Technology enabled tools may support parts of the recruitment process, with oversight by people.

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Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

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