The HVAC Service Manager is responsible for overseeing and managing all aspects of our HVAC Service department. This role involves leading a team of service technicians, ensuring project timelines and budgets are met, and maintaining high quality standards.
Key Responsibilities:
• Leading and managing the service department: This includes hiring, training, supervising, and evaluating HVAC technicians.
• Customer service excellence: Ensuring exceptional customer service, handling inquiries, and resolving complaints in a professional and timely manner.
• Technical support: Providing technical guidance and support to technicians, assisting with complex service calls and troubleshooting.
• Quality control and safety: Monitoring service metrics, conducting inspections, and ensuring compliance with all safety regulations and quality standards.
• Sales and profitability: Driving profitability, generating sales leads, promoting maintenance agreements, and assisting with developing and managing the service department budget.
• Communication: Maintaining effective communication with customers, technicians, dispatch, vendors, suppliers, and management to ensure accurate information flow and customer satisfaction.
• Project management: Planning, scheduling, budgeting, and overseeing all aspects of HVAC installations, repairs, and maintenance projects.
Requirements
• Proven experience in HVAC installation and management.
• Strong leadership and team management skills.
• Knowledge of HVAC systems and equipment.
• Ability to read and interpret blueprints and schematics.
• Strong organizational and time management skills.
• Excellent communication and interpersonal skills.
• Problem-solving and decision-making abilities.
Mechanical One is a renowned home repair and maintenance service provider in Central Florida, renowned for its high-quality services since launching in 2021. Originating in Orlando, we have extended our reach to Tampa, Sanford, Ocala, Melbourne, and Palm Bay, aiding home builders in new community construction. We specialize in fixing and installing air conditioning, plumbing, gas, and electrical systems. Our technicians ensure reliable and prompt services, whether the job is minor or a major project. As a rapidly growing business, we are a leading choice in residential repair and maintenance due to our professional expertise and commitment to client satisfaction.
