Job Description

• Coordinate, schedule, and dispatch technicians for installation, startup, warranty, and service work.
• Serve as the central point of contact between customers, field technicians, and internal stakeholders.
• Communicate upcoming work schedules and job details via email, phone, and text.
• Update technician work assignments and job statuses using service management software.
• Manage and coordinate travel and logistics needs for field technicians.
• Process completed work orders, generate customer invoices, and ensure timely billing/invoicing.
• Track and reconcile accounts payable and receivable related to service work.
• Manage inventory needs and coordinate material procurement for active projects.
• Monitor open work orders to ensure timely completion and documentation.
• Manage warranty claims, returns, and communication with manufacturers as needed.
• Conduct post-job follow-up with customers to confirm satisfaction and address any issues.
• Support process improvement initiatives and provide administrative support to the Service Leader.
• Perform additional administrative duties as assigned to support department efficiency.

• High school diploma or equivalent required; Associate’s degree preferred.
• 3 years of experience in general administration, customer service, scheduling and resource management preferred.
• Proficiency with Microsoft Office Suite (Outlook, Excel, Word).
• Strong written and verbal communication skills.
• Exceptional organizational skills and attention to detail.
• Ability to manage multiple priorities independently.
• Strong interpersonal skills with the ability to collaborate effectively across teams.

• Health & Wellness – Medical, dental, vision, and life insurance coverage to support your well-being.
• Financial Security – 401(k) retirement plan with company match and short/long-term disability coverage.
• Work-Life Balance – Paid time off (PTO), paid holidays, and an employee assistance program (EAP).
• Professional Development – Ongoing training opportunities and support for continuing education.