Job Description

About This Role

Carrier is actively recruiting for a dynamic HVAC Operations Coordinator to join the Marine Services & Operations team onsite in Syracuse, NY.

If you thrive in a fast-paced environment and are looking for an opportunity to develop your supervisory and systems skills in a customer service environment, then we have a great opportunity for you. We are seeking a motivated, process-oriented individual in Syracuse, NY to provide exceptional customer service leadership to Marine customers and team members.

Key Responsibilities

• Manage a team of service engineers to support a global Marine Systems customer base.
• Collaborate with service sales and operations teams to provide logistical solutions.
• Utilize a network of suppliers and contractors for specialized project support.
• Use Carrier HVAC partners and internal resources to identify and order required parts.
• Support service and commissioning activities for shipboard AC systems.
• Act as a primary liaison between shipyards, customers, and internal departments.
• Identify, schedule, and coordinate resources for service tasks.
• Manage the logistics of equipment and parts associated with service projects.
• Assist the service sales team with shipboard service requirements.
• Gather and file supporting documents to help the team meet financial targets.
• Coordinate with the Service Coordinator, Project Sales Manager, and the Rotterdam team.
• Prepare and submit project documentation to clients and agents.
• Arrange site access and travel logistics for technicians.

Basic Qualifications

• Bachelor’s Degree or Technical Trade Certification with 2+ years of experience in operations support; OR Associate’s degree with 4+ years of experience in operations support; OR High School Diploma or GED with 6+ years of experience in operations support.

Preferred Qualifications

• Supervisory experience and ability to lead teams in dynamic environments.
• Supply chain management experience with specialized knowledge of Marine HVAC systems.
• Proficiency in SAP, JDE, EPIC, and Windchill systems.
• Advanced skills in Microsoft Word and Excel.
• Ability to read and interpret technical drawings.
• Negotiation and creative problem-solving skills.
• High level of accuracy, analytical skills, and attention to detail.
• Customer service, interpersonal, and communication skills (written and oral).
• Self-starter with strong organizational skills and the ability to manage multiple tasks.
• Adaptable and flexible to seasonal workloads and changing business demands.