Job Description

HVAC Dispatcher

Department: Admin

Employment Type: Full Time

Location: Rochester, NY

Compensation: $23.00 - $27.00 / hour

We are seeking a highly organized and customer-focused HVAC Dispatcher to join our team. The Dispatcher plays a critical role in coordinating service calls, scheduling technicians, and ensuring efficient daily operations. This position requires excellent communication skills, strong attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Schedule and dispatch HVAC service technicians for service calls
• Coordinate technician schedules to maximize efficiency and meet customer expectations
• Communicate with customers regarding appointment times and service updates
• Monitor technician progress throughout the day and adjust schedules as needed
• Enter service calls, customer information, and job details into dispatch software
• Provide technicians with job information, directions, and customer notes
• Maintain clear communication between customers, technicians, and management
• Handle incoming service calls and adjust schedules accordingly
• Maintain accurate records of service calls, work orders, and technician activity
• Review technician timecards
• Ensure that all paperwork needed to complete and bill work order is collected and passed on to billing within 24 hours
  
  

Qualifications

• Previous dispatching experience in HVAC, plumbing, construction, or service industry preferred
• Customer service experience required
• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment and adapt to changing priorities
• Strong work ethic
• Positive, team-oriented attitude
• Experience using ServiceTitan a plus
  
  

Benefits

• Competitive pay
• Comprehensive health insurance (including dental and vision)
• Health Saving Account with company contribution
• Paid Life Insurance
• 401(k) plan with company matching
• Generous paid time off
• Paid Holidays