Job Description

Unleash your potential with the Johnson Controls team!

As a global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places, and the planet.  Join our winning team and pave the way for a bright future. With our extensive reach across various industries worldwide, our teams are uniquely positioned to support and empower you. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience focused on supporting their physical, financial, and emotional wellbeing.

Join the Johnson Controls family and thrive in a culture that values your voice and ideas.

Your next incredible opportunity is just a few clicks away!

What we offer

· Competitive salary and bonus plan

· Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

· Extensive product and on the job/cross training opportunities With

outstanding resources

· Encouraging and collaborative team environment

· Dedication to safety through our Zero Harm policy

Check us Out:  A Day in a Life at Johnson Controls

How will you do it

JCI's most successful Service Support Coordinator participates in driving productivity, profitability, and customer satisfaction for assigned customer(s) through the order life cycle. They partner with branch service teams to manage resources to meet contractual obligations.

Service Support Coordinator provide accurate and prompt order management. Implements short‑ and long‑range account plans to achieve management, financial, and customer objectives. May answer business team inquiries, maintain SAP data, support logistics and delivery.

Key Responsibilities
Order, Service & Account Management
• Manage the full order life cycle for assigned customer accounts.
• Maintain accurate SAP data and support logistics, scheduling, and delivery.
• Implement short‑ and long‑term account plans to support customer and financial goals.
• Respond to customer and internal team inquiries promptly and professionally.
BIM System & Issue Resolution
• Work daily within the BIM system to review, dispute, and validate reported timing.
• Determine whether BIM‑reported issues qualify as JCI quality problems.
• Evaluate and address reasonable repair times to ensure accuracy and fairness.
• Open Service Requests (SRs) in NxGen to support BIM actions.
• Contact CRCs and local branch teams to dispatch technicians or gather additional information.
• Collect and organize supporting documentation such as pictures, RCAs, repair plans, and other details needed to complete BIM actions.
Reporting & Data Management
• Generate reporting to support account performance, service delivery, and BIM activity tracking.
• Analyze data trends to identify issues, opportunities, and process improvements.

Preferred Experience
• NxGen system experience
• Warranty processing or warranty program experience
• SAP or similar ERP systems
• HVAC, data center operations, or service coordination background

Minimum Qualifications
• 2‑year degree or equivalent combination of education and experience.
• 2-5 years suggested minimum experience.

HIRING SALARY RANGE: $35,000 – 65,000. USD Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data. This position includes a competitive benefits package.

For details, please visit the About Us tab on the Johnson Controls Careers site.

https://jobs.johnsoncontrols.com/about-us

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law If you are an individual with a disability and you require an accommodation during the application process, please visit here