Job Description

HTS Engineering Ltd. is the largest independent commercial HVAC manufacturers’ rep in North America, with 20 locations in the US and Canada. HTS has a vibrant look and brand promise -- one that reflects our company-wide commitment to ensure the individual success of all those involved in a project’s HVAC system selection, design, purchase, installation and maintenance including our employees, suppliers, customers and end users.

Performs diagnostic and service work on commercial (5+ tons) HVAC equipment and accessories. Communicates with commercial customer to answer questions, resolves problems, and ensures complete customer satisfaction. Promotes products and services to customer. Trains other technicians, performs service work on more difficult situations, and assists the Field Supervisor or General Manager on work audits, site supervision, and work planning. Works under the direction of the Field Supervisor or General Manager

Key Responsibilities

• Works under the direction of the Field Supervisor and/or management to perform commercial service and maintenance calls

• Analyzes, diagnoses, and resolves customer problems in a courteous, professional, timely, and accurate manner

• Diagnoses and performs services on heating, air conditioning, ventilation, and refrigeration equipment as well as accessories in an accurate and timely manner

• Inspects equipment and performs diagnostics on equipment to identify potential problems to prevent premature and unexpected breakdowns or callbacks

• Completes routine maintenance and equipment cleaning as needed or required

• Responsible for delivery and removal of parts and equipment needed to complete service work

• Using hand-held device records all required information on customer call. Completes all forms and paperwork in a neat, timely, complete, and accurate manner.

• Communicates with dispatch, while on duty, to ensure dispatcher has an accurate status report of activities and availability

• Responsible for delivery of excellent customer service and sustaining high levels of customer satisfaction

• Promotes products and services to the customer.

• Ensures company property, vehicles, and tools are being used, maintained, and properly accounted for

• Represents the company professionally, honestly, and ethically in all business matters and activities

• Follows standard procedures and processes, ensures that the company vehicle is properly stocked, returns defective warranty parts to the branch, and orders/replenishes vehicle stock as needed.

• May be responsible for completing material requisition forms and related administrative activities.

• Assists the Field Supervisor or management with site supervision, planning, and estimating

• Assists the Field Supervisor or management with completing quality audits on selected service calls to ensure superior performance, quality, and customer satisfaction

• Trains other service/maintenance/install technicians in technical skills and company procedures, as assigned

• Performs similar/other duties as needed or assigned

HTS provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by laws.