Job Description
Date Posted:
2023-02-06
Country:
United States of America
Location:
CAV03: CCS-Ashburn, VA 21750 Red Rum Dr, Ashburn, VA, 20147 USA
Service
Operations Lead
Carrier is a leading provider of heating, ventilating, air conditioning and refrigeration systems, building controls and automation, and fire and security systems leading to safer, smarter, sustainable, and high-performance buildings.
Carrier Commercial Service has an opening for an experienced Service Operations Lead for our Seattle location.
The ideal candidate for this role will have the ability to leverage technology to enhance the communication and operational efficiency of the service branch.
RESPONSIBILITIES:
* Administer service contracts to optimize profits, verify obligations are met, ensure customer satisfaction and retention
* Proactively monitor, pursue and assist with the selling of field service and repair opportunities in an effort to ensure pull-through revenue goals are met
* Assist leadership in driving on time, within budget completing service jobs
* Manage all time charged to jobs including Procard transactions (billable vs non-billable)
* Manage accounts receivable and assist with the resolution of customer billing disputes
* Procure parts and materials for scheduled maintenance, repairs, and emergency service calls
* Manage warranty and startup jobs
* Complete booking of new jobs and set up of billing plans
* Review open orders daily to ensure timely completion of jobs
* Ensure timely and accurate billing of project, service contract, T&M, and fixed price jobs
Required Qualifications:
- A High School diploma or GED
Preffered Qualifications
- Strong experience in Microsoft Office Suite, Salesforce, and SAP
- 2+ years of Service Industry experience
- Bachelor's degree
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class
RSRCAR
#LI-Onsite
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Job Applicant's Privacy Notice:
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COVID-19 vaccines are required for all newly hired Carrier U.S. Salaried employees, except as prohibited by law. Candidates residing in or for positions located in any of the following jurisdictions are not subject to this requirement: Alabama, Arkansas, Florida, Kansas, Indiana, Iowa, Mississippi, Montana, Nebraska, North Dakota, Tennessee, Texas, Utah, and West Virginia.
If you have questions about applicability of this requirement to you, please contact Global People Services at: +1-833-819-1257
