Air Conditioning Contractors of America (ACCA)

HVAC Administrator Dispatcher

Air Conditioning Contractors of America (ACCA)  •  $29/hr  •  Bridgewater, NJ (Onsite)  •  2 hours ago
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Job Description

Benefits:
  • 401(k) matching
  • Competitive salary
  • Dental insurance
  • Health insurance
  • Opportunity for advancement
  • Paid time off
  • Training & development
  • Vision insurance
Maintains the service technician, plumber and electrician schedules
Schedules technician or plumber for service calls to maximum efficiency.
Schedules technician, plumber or electrician return trips with customers to complete jobs after arrival of parts.
Maintains on-call schedule for service electrician and after-hours service procedures.
Enters service calls, schedules calls, and generates call debriefing with electricians daily.
Maintains customer database, ensuring complete, accurate, and updated entry of information
Responds to customer inquiries regarding company schedule and requested lead times, equipment service, and service invoicing, and general inquiries.
Responds to electrician requests both by online and phone.
Follows up and schedules preventative maintenance service appointments.
Reviews completed service work orders for accuracy.
Prepares invoices and timecards for processing.
Participates in all company-sponsored training classes.
Effectively manages conflict resolution with clients through clear communication, addressing all concerns, questions, or problems expediently.
Always maintains a professional image by:
Following safety policies and procedures.
Abiding by ALL standards of performance and code of ethics.
Maintaining a courteous demeanor with all customers and associates.
Requirements
Required knowledge, skills and abilities:
Minimum three years of experience in related industry dispatch and coordination.
Geographical knowledge of the service area and/or map reading skills.
Advanced communication and customer service skills.
Experience in using Microsoft Word and Excel.
Valid driver’s license and a clean driving record.
Ability to pass a background check and drug screen.

Compensation: $22.00 - $29.00 per hour

There are many exciting options for a career in HVACR waiting to be explored.

If you’re looking for a career that offers flexibility, job stability, strong pay, benefits and more, then you’ve come to the right place!

Air Conditioning Contractors of America (ACCA)

About Air Conditioning Contractors of America (ACCA)

The Air Conditioning Contractors of America (ACCA) is the national association of heating, ventilation, air conditioning, and refrigeration contractors.

HVACR contractors are a pillar of the American economy, responsible for our fresh food supply, ensuring modern medicine is possible, keeping information technology centers operational, and providing essential comfort and fresh air to every home, hospital, and building.

ACCA writes the nationally-recognized and manufacturer-recommended installation and maintenance standards used by professionals to ensure quality work for their customers.

We offer the best educational services in the industry, including online training, in-person classes, and an annual conference that brings together the best contractors from across the country for exciting educational content.

ACCA is the only contracting association fighting for contractor interests before legislators, regulators, manufacturers, distributors, and the media.

We build standards-driven accreditation programs that help contractors differentiate themselves in a competitive market.

And we stand up every day for our belief that, yes, some contractors are better than others!

Industry
Nonprofit & NGOs
Company Size
201-500 employees
Headquarters
Alexandria, Virginia
Year Founded
1968
Website
acca.org
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