Job Description

Mercier Consultancy is excited to announce openings for Hungarian Speaking Customer Service Representatives in Sofia, Bulgaria, along with a comprehensive relocation package. We are looking for enthusiastic individuals who are committed to delivering exceptional customer service to our Hungarian-speaking clients.

In this role, you will serve as the primary point of contact for our Hungarian-speaking customers, assisting them with inquiries, resolving issues, and ensuring they have a positive experience with our services. Your efforts will play a crucial role in maintaining customer satisfaction and loyalty.

Responsibilities

• Provide outstanding customer service in Hungarian and English through various communication channels
• Efficiently address customer inquiries, concerns, and issues
• Document customer interactions and resolutions accurately in our CRM system
• Collaborate with teams to ensure effective solutions to customer challenges
• Gather feedback from customers to help enhance service quality
• Stay informed about products and services to offer knowledgeable assistance
• Participate in training sessions to continuously improve your skills

Requirements

• Fluency in Hungarian and English with strong communication skills
• Prior experience in customer service or a related field is preferred
• Strong problem-solving abilities and a customer-focused attitude
• Ability to manage multiple tasks in a dynamic environment
• Excellent attention to detail and organizational skills
• Passionate about providing exceptional customer experiences
• Familiarity with CRM systems or customer support tools is an advantage

Benefits

Competitive Monthly Salary

Relocation paid to Bulgaria

Help finding apartment

Paid training and growth possibilities

and more