Job Description
Mercier Consultancy is delighted to offer Hungarian-Speaking Customer Service Roles based in Sofia, Bulgaria, featuring a free relocation package to support your move. If you are passionate about customer service and fluent in Hungarian and English, this is a fantastic opportunity to join a dynamic team and develop your career.
As a Customer Service Representative, you will assist Hungarian-speaking clients by managing their inquiries, resolving concerns, and ensuring an exceptional customer experience. Your role will be key in maintaining high customer satisfaction levels and fostering long-term relationships.
Responsibilities
- Deliver excellent customer service in Hungarian and English via phone, email, and chat
- Resolve customer questions, concerns, and issues efficiently and professionally
- Accurately record all interactions in the CRM system
- Work collaboratively with internal departments to solve complex customer problems
- Collect and analyze feedback to continuously improve service quality
- Stay updated on product knowledge and company procedures
- Participate in training programs to enhance customer service skills
Requirements
- Fluency in Bulgarian and proficiency in English are essential.
- Applicants are required to explicitly specify their native language and nationality in their application.
- Candidates must be prepared to relocate to Sofia, with comprehensive relocation support provided.
- Possession of EU residency or a valid EU passport is mandatory.
Benefits
- Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)
- • Fully paid training sessions from the office
- • Stable job and career development opportunities
- • Attractive salary
- • Additional health insurance
- • 50+ benefits and services to choose from
- • Positive international working environment
- • Support and learning
- • Employee referral bonuses
