Job Description
Mercier Consultancy is excited to offer an opportunity for a Hungarian Speaking Customer Service Representative for our Client's Subscription-Based Services. In this engaging role, you will provide exceptional support to our Hungarian-speaking customers, assisting them with inquiries related to their subscriptions and ensuring a seamless user experience.
Your fluency in Hungarian will be vital as you help clients manage their accounts, resolve issues, and provide information about service features and benefits. You will play a key role in fostering customer satisfaction and loyalty through high-quality service delivery.
Responsibilities
- Deliver outstanding customer service in Hungarian via phone, email, and chat regarding subscription-related inquiries
- Assist customers with account management, payment processing, and subscription modifications
- Effectively resolve customer complaints and concerns in a professional manner
- Document all customer interactions accurately in our CRM system
- Collaborate with internal teams to address complex customer issues and enhance service quality
- Gather customer feedback to inform improvements in our services
- Stay informed about the latest developments in subscription-based services and industry trends
Requirements
- Fluent in Hungarian and English, with strong communication skills
- Strong customer service orientation with a proactive approach to problem-solving
- Previous experience in customer service, particularly in subscription-based or online services, is preferred
- Able to manage multiple customer inquiries effectively
- Detail-oriented with excellent organizational skills
- Genuine interest in providing exceptional service and helping customers
- Familiarity with customer support software and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Fully Paid Relocation Package ( Flight, Transfer and Hotel )
Health Insurance
Private Health Insurance
Support In Finding Accommodation After Hotel
Fully Paid Training
And More...
