Job Description
Mercier Consultancy is thrilled to offer an exciting opportunity for a Hungarian Speaking Customer Service Representative to join our Client, a leading Electric Vehicle Manufacturer. In this vital role, you will provide top-notch support to our Hungarian-speaking customers, assisting them with inquiries related to electric vehicles and their features.
Your fluency in Hungarian will be instrumental in helping customers understand product specifications, handling service requests, and addressing any concerns they may have regarding their electric vehicles. You will contribute to an exceptional customer experience and promote the adoption of innovative electric transportation solutions.
Responsibilities
- Deliver outstanding customer service in Hungarian through phone, email, and chat regarding electric vehicle inquiries
- Assist customers with questions about vehicle features, pricing, and availability
- Manage service requests and provide information about maintenance and support
- Document customer interactions accurately in our CRM system
- Collaborate with internal teams to resolve complex inquiries and enhance customer satisfaction
- Gather feedback from customers to improve product offerings and services
- Stay informed about the latest trends and advancements in electric vehicles
Requirements
- Fluency in Hungarian and English with excellent communication skills
- Strong customer service orientation with a passion for electric vehicles and sustainability
- Prior experience in customer service, especially in the automotive or technology sector, is preferred
- Able to manage multiple inquiries in a fast-paced environment
- Detail-oriented with strong organizational abilities
- Genuine interest in electric vehicle technology and commitment to customer satisfaction
- Familiarity with customer support software and CRM systems is a plus
Benefits
Competitive Monthly Salary
Monthly Performance Bonus
Health Insurance
Private Health Insurance
Fully Paid Training
And More...
