Job Description

Requisition No: 876066

Agency: Children and Families

Working Title: HUMAN SERVICES COUNSELOR III - 60025255

Pay Plan: Career Service

Position Number: 60025255

Salary: $33,760

Posting Closing Date: 05/22/2026

Total Compensation Estimator Tool

HUMAN SERVICES COUNSELOR III

This is work providing case management, guidance, and counseling to the elderly and disabled adults. This position is responsible for arranging supportive services to maintain vulnerable adults in their home or arranging and coordinating placement in appropriate residential setting and providing on-going supervision.

EXAMPLES OF WORK PERFORMED:

(Note: The examples of work as listed in this class specification are not necessarily descriptive of any one position in the class. The omission of specific statements does not preclude management from assigning specific duties not listed herein if such duties are a logical assignment to the position. Examples of work performed are not to be used for allocation purposes.)

• Provides or arranges for services, as necessary, to maintain the client in the least restrictive residential setting.
• Testifies in court hearings.
• Serves as team leader in jointly staffed cases.
• Assesses the need for emergency intervention and/or on-going services for all victims in accordance with the protective services policies and operating procedures. Arranges and participates in all staffing for clients.
• Prepares and maintains detailed client assessments and service plans records/documentation in accordance with department and program policies and procedures.
• Participates in individual conferences, meetings, staffing, trainings, and workgroups.
• Completes detailed client assessments and service plans on each client and provides or arranges for all services identified in the service plan.
• Visits clients regularly, documenting observations and revisiting client assessments and service plans, as necessary, and monitoring the provision of services.
• Counsels with clients, care givers, and/or significant others in terms of available services, adjustment problems, and/or major changes/transitions in life situations.
• Provides counseling and guidance services to the more difficult cases.
• Counsels’ families and guardians of residents and patients in adjustment problems and pre-release activities.
• Performs related work as required and additional related duties as assigned.
• Attends scheduled in-service and/or pre-service training as required. Participates in conferences, staffing’s and meetings as required.
• This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.
• Required to travel to clients' homes or to facilities to complete casework.

KNOWLEDGE, SKILLS, AND ABILITIES:

(Note: The knowledge, skills, and abilities (KSA's) identified in this class specification represent those needed to perform the duties of this class. Additional knowledge, skills and abilities may be applicable for individual positions in the employing agency.)

• Knowledge of theories and practices in counseling or social work.
• Knowledge of professional ethics relating to counseling or social work.
• Knowledge of interviewing techniques.
• Ability to provide counseling or social work services to others.
• Knowledge of the criminal justice system and the court process. A. Complies with and monitors compliance (when applicable) of the mandatory requirements of Section 215.422, F.S., and Chapter 3A-24 of the Florida Administrative Code.
• Maintains waiting list for CCDA and HCDA ensuring that all wait list clients are rescreened on an annual basis with updated information submitted to the program office to ensure wait list information is correct.

• Ability to utilize computer systems and work in a paperless environment.
• This work requires a high degree of tact, patience, and courtesy dealing with vulnerable adults.
• Incumbents in this class must be able to maintain a calm, professional demeanor while handling a variety of emergency and non-emergency calls. The work requires independent judgment and initiative to complete field assignments. Typing and good time management skills are necessary for this job.

• Knowledge of Victims' Assistance Programs.
• Knowledge of Florida Statutes of victims' rights.
• Ability to coordinate a team approach to the rehabilitation process.
• Ability to plan, organize and coordinate work assignments.
• Ability to actively listen to others.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Physical Requirements: The incumbent is required to drive to multiple locations throughout Palm Beach County to conduct interviews, provide case management, and direct services to clients. Driving will be on an intermittent basis for up to 8-hours per day but may require longer hours in certain cases. Other physical tasks associated with this position include extensive use of the telephone, writing, typing, pushing, pulling, lifting, and carrying file folders, walking, climbing stairs, and use of a personal computer. Ergonomic chairs and workstations are available to enable the incumbent to perform this job.

MINIMUM QUALIFICATIONS

• An Associate’s Degree or minimum of 60 semester hours and two years of professional experience in education, mental health, counseling, guidance, social work, health, or rehabilitative programs; or a bachelor's degree from an accredited college or university.

All Human Service Counselor III employees are considered essential personnel and are expected to report to work during emergencies or natural disasters. Incumbent must be able to work non-traditional work hours, which may include nights and/or weekends.

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here All documentation is due by the close of the vacancy announcement.