The City of Alexandria is bordered by Washington D.C. and the Potomac River, Arlington and Fairfax counties, and Maryland. The small city has a cosmopolitan feel with 150,000 people living within its 15.75 square miles. At the Department of Community and Human Services, we provide essential safety net services to help city residents enjoy a sense of well-being, safety and self-sufficiency. Our behavioral health programs provide compassionate services that support self-determination and recovery. The beauty of our diverse and resilient people and our commitment to race and social equity, coupled with a historic district dating to 1749, charming waterfront, vibrant arts community and unique places for foodies and shopping, make the City of Alexandria a uniquely wonderful place to live, work and play. We invite all qualified candidates to learn more and apply for our Human Services Benefits Programs Supervisor position.
This is the supervisory level in the occupational group. Employees supervise Specialists who determine eligibility for government assistance programs and a variety of other staff. Employees train, lead, and develop staff and monitor case management services. The Benefit Programs Supervisor is distinguished from the Benefit Programs Manager by the latter’s responsibilities for supervising Supervisors and managing program performance.
A Human Services Benefits Programs Supervisor is a member of the Center for Economic Supervisory Team and the Benefit Programs Leadership team. The Human Services Benefits Programs Supervisor assigns reviews and coordinates the work of staff responsible for the provision of public benefits assistance through supervision of staff, program planning, administration, and evaluation; ensures work quality and adherence to established policies and procedures; and performs the complex tasks relative to the assigned area of responsibility. This position also supervises the staff responsible for generating reports and analysis of data captured in State and local database systems including VaCMS, Data Warehouse, Q-Flow, and other systems. An employee in this class is responsible for developing staff competencies in determining and redetermination the eligibility of individuals and families for financial and medical assistance and participating in SNAP and food distribution programs. Significant independent judgment, leadership, and innovative approaches are required to carry out the responsibilities of this position and ensure the accuracy of case processing and compliance with state guidelines. Work is performed under the administrative supervision of the Manager of Human Services Benefits Programs.
Bachelor’s degree in the human services field and human services program experience in a lead or supervisory capacity OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Considerable knowledge of public assistance programs, policies and regulations; Considerable knowledge of the literature in the field of eligibility determination; Considerable knowledge of casework supervision principles and practices. Working knowledge of computer systems and standard office software to include the state Department of Social Services human services systems. Skill in operating a personal computer and the associated office and agency software. Demonstrated ability to work independently supervising and training others to deal effectively with the public; Demonstrated ability to interpret laws, policies, and regulations and to make decisions based thereon; Demonstrated ability to plan and supervise work activities, including service delivery, training, recordkeeping duties and organizational operations; Demonstrated ability to develop and maintain good working relations with internal and external customers; Demonstrated ability to evaluate financial assistance programs.
Four Year College Degree. Considerable experience in making eligibility determinations and in using automated systems for public assistance programs, including some experience in a supervisor or lead capacity with some experience with basic computer skills and automated systems for public assistance programs and or a related field; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities. Some experience in a human services program in a lead role or supervisory capacity.
Special Requirements:
Special Instructions to Applicants:
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
