This position provides a variety of services while working in one or more program areas performing effective administrative and technical duties in support of agency clients. HSA will operate various computer systems to conduct searches for initial applications, renewals, and re-certifications; deliver information and assist clients with completing applications and paperwork; attend to customers and answer incoming calls; support Benefit Programs staff in managing their caseloads; prepare and mail correspondences; provide information and referrals and verify information as required for other community resources; update client information in online systems; present oral accounts and/or written documentation regarding customers, verification letters, and other circumstances; create and label case files and complete appropriate forms; and assist in preparing periodic, special, and other reports. Follow up with referrals to ancillary agencies; research and purge case records; gather and input a variety of financial and statistical data, generate reports, and upload case documentation; monitor computer systems and inform staff when information needs to be updated; research closed records for requested information.
All other duties assigned.
Minimum Qualifications
Working knowledge of: administrative and clerical procedures and systems such as word processing, managing files and records, office forms and applications, and other office procedures and terminology; and mathematics sufficient to add, subtract, multiply, divide, compute rate, ratio and percent; and to draw and interpret graphs. Some knowledge of basic human service needs and state computer programs. Skill in operating various automated equipment, which includes fax/copiers, calculators, multi-line phones; and ability to use word-processing, worksheets, and graphics and file maintenance programs. Demonstrated ability to: work with clients, co-workers, professionals, and the public; read and comprehend simple documents; write simple correspondence; take minutes at various meetings; present information in one-on-one and small group situations; follow written and oral instructions; perform basic mathematics; work with clients, professionals, co-workers and the public; plan, organize, and prioritize daily tasks; use correct spelling and basic grammar; and display common courtesy and be a team player. Assist other units and departments with tasks; schedule and reschedule appointments; provide translations in Spanish and English. Must have experience working with the public providing customer service. Bilingual –English/Spanish reading/speaking skills are required.
Education and Experience- High school diploma with work experience in customer service or general clerical work involving contact with the public OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities.
Special Instructions To Applicant
This is a 40 hour per week full-time position with benefits. The position works primarily within the Benefit Programs Unit. Applications/resumes for this position must be submitted electronically through this website. Mailed, e-mailed, faxed or hand delivered applications/resumes will not be accepted. Consideration for an interview is based solely on the information within the application/resume.
The position requires discretion in handling sensitive and confidential information and occasionally involves community-based work outside of standard business hours.
Preferred Qualifications: In addition to the minimum qualifications, preference will be given to candidates with a high school diploma supplemented by related experience in social services or a related field, OR graduation from an accredited two-year college or university with a degree. Experience using State-related applications such as VaCMS, SPIDeR, and EPPIC is highly desirable, as is knowledge of the local Department of Social Services. Bilingual proficiency in English and Spanish (reading, writing, and speaking) is also required. An equivalent combination of training and experience that provides the required knowledge, skills, and abilities may also be considered.
Special Requirements: Applicants may be subject to a Criminal History Background search, Central Registry search, DMV/driving record check, and/or pre-employment drug screen.
The investigation may include fingerprint checks (State Police, FBI), local agency checks, employment verification and references, verification of education (relevant to employment), credit checks (relevant to employment) and other checks requested by the hiring authority. All offers of employment are contingent upon satisfactory results from the required checks and screenings.
Valid Commonwealth of Virginia driver’s license is required, in addition to a driving record that meets agency standards. Must be willing to participate in community shelter operations during disasters and/or emergencies.
Work hours are Monday and Friday, 8:00AM – 4:00PM with 1-hour for lunch.
The Commonwealth of Virginia is located in the South Atlantic region of the United States. It was the 10th state to be admitted to the Union on June 25, 1788. Home to approximately 8 million residents, Virginia is the 12th most populous state in the United States. The capital is Richmond, and its most populous city is Virginia Beach.
The narrative history of the Commonwealth of Virginia often begins with the founding of Jamestown in 1607, near what is now modern day Williamsburg, Virginia. Jamestown became the first permanent English settlement in the New World, and the Virginia General Assembly, established on July 30, 1619, is now recognized as the oldest legislative body in the western hemisphere. When Virginia became a royal colony in 1624, the robust tobacco trade that had been developing in Virginia helped establish the American colonies as a powerful economic force. During the American Revolution, Virginia witnessed the final surrender of British forces at Yorktown and later became known as the birthplace of many revolution-era figures and future American presidents, including George Washington and Thomas Jefferson. To date, 8 United States presidents have been born in Virginia, more than in any other state.
The modern government of Virginia is nearly identical in structure to the federal government, and is divided into 3 branches, these being the executive, legislative, and judiciary branches. The Virginia General Assembly is comprised of the 100-member House of Delegates and the 40-member Senate. A governor and lieutenant governor are elected every 4 years. Governors cannot be elected to or serve consecutive terms. Virginia’s judicial system consists of the Supreme Court of Virginia and the Court of Appeals of Virginia, the Circuit Courts, and the lower General District Courts and the Juvenile and Domestic Relations District Courts. Virginia has 13 electoral votes in presidential elections, and possesses 11 seats in the U.S. House of Representatives.
