Job Description

Posting number: 2026-00137

Department: WIOA Board

Job classification: HUMAN SERVICES ASSISTANT

Posting type: Open & Promotional

Categories: Human Services, Office and Administrative Support

Summary

This is the first of five levels in the Human Services series.

Incumbents determine client eligibility for assigned programs. Responsibilities may include compiling and reviewing financial data; determining eligibility for services based on established guidelines; promoting service offerings; completing an initial assessment of client needs; creating and maintaining files; compiling statistics and preparing reports; and performing related clerical duties.

Examples of duties

(The duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. Other duties may be assigned.)

• Gathers and validates personal and financial information; maintains client confidentiality and compliance with applicable laws and regulations; determines program eligibility.
• Assesses client needs; evaluates community service and/or program requests.
• Prepares, maintains, updates, and compiles a variety of operational and statistical data, records, reports, and files.
• Promotes service offerings which includes responding to a variety of inquiries regarding programs.
• May perform a variety of administrative duties including monitoring office inventory, answering phones, and/or performing related duties.
• Provides routine, standard clerical support to a department or function.
• Gathers information from the general public and staff.
• Provides customer service including accepting routine or standard payments.
• Performs other duties of a similar nature or level.

SUPERVISORY RESPONSIBILITIES

This position does not require supervisory responsibilities.

Qualifications

EDUCATION AND EXPERIENCE

High School Diploma or General Education Degree (G.E.D.) and one year customer service or clerical support experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above.

LICENSING REQUIREMENTS

• Valid Driver's License as per State law or requirement.

QUALIFICATIONS

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE

• Customer service principles;
• Applicable Federal, State, and local laws, rules, and regulations;
• Applicable legal documents;
• Recordkeeping principles;
• Client confidentiality principles;
• Computers and related software applications.

SKILLS

• Assessing cases and clients;
• Providing customer service;
• Reading and understanding legal documents;
• Applying applicable Federal, State, and local laws, rules, and regulations;
• Preparing reports and maintaining records;
• Maintaining confidentiality;
• Using a computer and related software applications;
• Communication, interpersonal skills as applied to interaction with coworkers, supervisor, the general public, etc. sufficient to exchange or convey information and to receive work direction.

Supplemental information

PHYSICAL REQUIREMENTS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Positions in this class typically require: reaching, standing, walking, fingering, grasping, feeling, talking, hearing, seeing and repetitive motions.

Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Walking and standing are required only occasionally but may be for long periods of time.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and risk of electrical shock.

The noise level in the work environment is usually moderate.

NOTE

The above job description is intended to represent only the key areas of responsibilities; specific position assignments will vary depending on the business needs of the department.