About us

Our mission is to promote positive, lifelong outcomes for Ohio youth through early intervention, quality education, and family support programs. At DCY, we offer our employees a rewarding work experience in public service helping Ohioans achieve a sustainable lifestyle that includes generous benefit options and a flexible work life balance making our agency a great place to work! To learn more about DCY, please visit our website at Department of Children and Youth | Ohio.gov.

Location Requirements

DCY’s core hours of operation are Mon-Fri from 8:00am to 5:00pm, however, daily start/end times may vary based on operational need across DCY divisions.Employees may begin as early as 7:00am & as late as 9:00am, based on supervisory approval. This position performs work on-site daily at DCY’s office space.

Under direction, the Medicaid Health Systems & CCWIS Customer Support Manager provides leadership, prioritization, and day-to-day management of the Medicaid Health Systems Specialist and Business Analyst functions supporting the Comprehensive Child Welfare Information System (CCWIS) and other child-serving systems within the Ohio Department of Children and Youth (DCY) Information Technology Division.

This position ensures cohesive delivery of business, technical, operational, security, and stakeholder engagement activities related to Medicaid integrations, child welfare applications, and cross-agency child-serving systems. The role serves as a key liaison among agency leadership, technical teams, county agencies, vendors, and state and federal partners to support secure, compliant, and effective system operations and enhancements.

The incumbent supervises assigned staff and oversees governance, compliance, training coordination, access management, audit readiness, stakeholder engagement, and project execution activities to support statewide child-serving program operations.

Program Leadership & Operational Oversight

• Provides leadership and day-to-day management of Medicaid Health Systems Specialists and Business Analysts supporting CCWIS automated functions and related child-serving systems.
• Coordinates work priorities and ensures alignment of operational activities with agency objectives, product roadmaps, and project timelines.
• Oversees monitoring, evaluation, and reporting activities associated with system operations and compliance requirements.
• Reviews analyses of federal and state regulations to assess impact on system requirements, business processes, and operational procedures.
• Oversees help desk escalations and resolution activities related to child-serving program applications and integrations.
• Ensures documentation quality, consistency, and audit readiness for system designs, test scripts, user guides, training materials, and operational procedures.
• Oversees training environments, knowledge bases, online help documentation, and user support resources to ensure end users have the tools necessary to effectively utilize agency systems.

Stakeholder Engagement & Governance

• Leads governance structures including workgroups, committees, county/provider engagement sessions, and stakeholder forums.
• Maintains regular communication and engagement with internal and external stakeholders including management, staff, county agencies, vendors, and partner organizations.
• Coordinates interagency collaboration with organizations such as: Ohio Department of Medicaid (ODM), Ohio Department of Youth Services (DYS), and Title IV-E partners
• Serves as agency representative for sub-projects and initiatives in public forums, committees, user groups, workshops, and conferences.
• Develops and delivers presentations, trainings, and educational materials for stakeholders and end users.
• Publishes governance decisions, dispositions, and operational updates.

Security, Compliance & Access Management

• Oversees the design, implementation, and management of security protocols and access controls within child-serving program applications.
• Coordinates with the Chief Information Security Officer (CISO), IT security staff, and business units to define security requirements and maintain secure systems.
• Ensures appropriate safeguards are implemented to protect sensitive and confidential information.
• Monitors access management activities across platforms and applications.
• Oversees user reconciliation processes and security/access audits.
• Ensures compliance with applicable federal, state, and agency security standards, regulations, and audit requirements.
• Identifies and evaluates operational and project risks and recommends mitigation strategies.

Staff Supervision & Development

• Supervises assigned staff and provides direction, coaching, and performance management.
• Assigns and reviews work to ensure quality and timely completion.
• Participates in hiring activities and makes recommendations for employment decisions.
• Establishes employee performance goals and conducts evaluations.
• Approves or disapproves leave requests and monitors attendance.
• Recommends disciplinary actions when appropriate.
• Conducts staff meetings and promotes professional development and continuous learning.

Additional Duties

• Participates in staff meetings, trainings, workshops, and conferences.
• Travels as required for meetings, trainings, conferences, and stakeholder engagement activities.
• Maintains logs, records, files, reports, and correspondence.
• Performs other related duties as assigned.

Preferred Qualifications:

Knowledge of:

• Child welfare systems and business operations
• Medicaid and human services program policies
• Security and access management principles
• Federal and state compliance requirements
• Help desk and operational support practices
• Training development and user support documentation

Pay Information

Unless required by legislation or union contract, starting salary will be step 1 of the salary range associated with this position. New hires advance to the next step in the range after 6 months and annually thereafter. Based on collective bargaining and legislative activity, there may be cost of living increases awarded annually. Additional longevity supplements begin after 5 years. The current wage progression for this position is in the table below.

Background Check Information

The final candidate selected for the position will be required to undergo a criminal background check. Criminal convictions do not necessarily preclude an applicant from consideration for a position. An individual assessment of an applicant's prior criminal convictions will be made before excluding an applicant from consideration.

Status of posted positions

You can check the status of your application online be signing into your profile and clicking the “My Jobpage” tab to view completed submissions and submission details. If you have questions other than your applications status, please direct them to DCY.HumanResources@childrenandyouth.ohio.gov.

At the State of Ohio, we take care of the team that cares for Ohioans. We provide a variety of quality, competitive benefits to eligible full-time and part-time employees*. For a list of all the State of Ohio Benefits, visit our Total Rewards website! Our benefits package includes:

• Medical Coverage
• Free Dental, Vision and Basic Life Insurance premiums after completion of eligibility period
• Paid time off, including vacation, personal, sick leave and 11 paid holidays per year
• Childbirth, Adoption, and Foster Care leave
• Education and Development Opportunities (Employee Development Funds, Public Service Loan Forgiveness, and more)
• Public Retirement Systems (such as OPERS, STRS, SERS, and HPRS)& Optional Deferred Compensation (Ohio Deferred Compensation)

*Benefits eligibility is dependent on a number of factors. The Agency Contact listed above will be able to provide specific benefits information for this position.

72 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; 12 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 12 mos. exp. in supervisory &/or managerial principles & techniques.

-Or completion of undergraduate core program in social or behavioral science; 48 mos. exp. in researching, developing or implementing policies related to human services, social services, health services, public policy or comparable field; 12 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 12 mos. exp. in supervisory &/or managerial principles & techniques.

-Or completion of graduate core program in social or behavioral science; 36 mos. exp. in researching, developing, or implementing policies related to human services, social services, health services, public policy or comparable field; 12 mos. exp. in managing delivery of human services program in a governmental, community or private human support services agency; 12 mos. exp. in supervisory &/or managerial principles & techniques.

-Or 12 mos. exp. as Human Services Manager, 69456.

-Or equivalent of Minimum Class Qualifications For Employment noted above.

Job Skills Human Services

The Ohio Department of Children and Youth does not provide employment-based visa sponsorship.

All answers to the supplemental questions must be supported by the work experience/education provided on your civil service application. Attachments will not be considered as part of your application.

Selection devices such as a structured interview, proficiency instrument, and/or assessment may be required for this position. Applicants must demonstrate proficiency with a passing score of applicable selection device to be considered for this position. Regardless of a passing or failing score, all results will be maintained for 6 months. Applicant with a passing score will be retained and utilized for a 6-month period. Applicant with a failing score in the same position may not re-take the same selection device for a 6-month period.

Travel required, as needed. Must provide own transportation or in order to operate a state vehicle, you must have a valid driver’s license.

Ohio is a Disability Inclusion State and strives to be a model employer of individuals with disabilities. The State of Ohio is committed to providing access and inclusion and reasonable accommodation in its services, activities, programs, and employment opportunities in accordance with the Americans with Disabilities Act (ADA) and other applicable laws.

The State of Ohio is a drug free workplace which prohibits the use of marijuana (recreational marijuana/non-medical cannabis). Please note, this position may be subject to additional restrictions pursuant to the State of Ohio Drug-Free Workplace Policy (HR-39), and as outlined in the posting.