Job Description

Key Responsibilities

Talent Acquisition & Onboarding

• Coordinate recruitment activities, including sourcing, screening, interview scheduling, and candidate communication.
• Ensure a seamless onboarding experience for new colleagues and trainees.
• Support employer branding initiatives that position the hotel as an Employer of Choice.
• Maintain recruitment records and provide regular hiring updates.

Colleague Experience & Engagement

• Support the planning and execution of colleague engagement activities, recognition programs, and hotel celebrations.
• Foster a positive workplace culture aligned with IHG values and behaviors.
• Assist in promoting diversity, equity, inclusion, and belonging initiatives.
• Serve as a trusted point of contact for colleague inquiries and concerns.

Human Resources Administration

• Maintain accurate and confidential colleague records and personnel files.
• Prepare employment-related documentation including contracts, confirmations, transfers, promotions, and separation documents.
• Monitor probation reviews, contract renewals, and other employment milestones.
• Ensure HR documentation complies with company standards and local labor regulations.

Learning & Development

• Coordinate training programs, colleague orientations, and learning initiatives.
• Maintain training records and support reporting requirements.
• Encourage continuous learning and development opportunities for colleagues and trainees.

Compliance & Employee Relations

• Support employee relations matters, investigations, disciplinary processes, and grievance handling.
• Ensure compliance with labor laws, company policies, and IHG standards.
• Assist in HR audits and reporting requirements.
• Promote fair and consistent application of policies and procedures.

Internal Communication

• Develop engaging communication materials, presentations, posters, and campaigns using Canva.
• Support HR communication initiatives that enhance colleague awareness and engagement.
• Ensure timely and effective dissemination of HR-related information throughout the hotel.

Qualifications

• Bachelor's Degree in Human Resources Management, Business Administration, Hospitality Management, or related field.
• Minimum 2 years of Human Resources experience, preferably within the hospitality industry.
• Previous supervisory experience is an advantage.
• Good understanding of Thai labor law and HR best practices.
• Proficient in Eagle HR System for employee data management, reporting, attendance, payroll coordination, and HR administration.
• Strong working knowledge of HR systems, databases, and digital HR processes.
• Proficient in Canva for creating engaging colleague communications, presentations, and promotional materials.
• Excellent verbal and written communication skills in Thai and English.
• Strong organizational, administrative, and multitasking skills.
• High level of accuracy and attention to detail.
• Ability to maintain confidentiality and handle sensitive information professionally.
• Strong interpersonal and stakeholder management skills.

• Proficient in Microsoft Office applications, particularly Excel, Word, and PowerPoint.

  Preferred Qualifications

• Experience using Eagle HR System within the hospitality industry.
• Familiarity with HR analytics, reporting, and workforce data management.
• Experience supporting recruitment, onboarding, employee engagement, and HR compliance processes.