Job Description

#LI-Hybrid

Overview

The Human Resources Specialist provides day-to-day administrative and operational support for Human Resources, ensuring a seamless experience from pre-employment through onboarding. This role is responsible for coordinating onboarding activities for both corporate employees and insurance sales agents, maintaining HR records, supporting HR processes, and serving as a key resource for employees and leaders. The ideal candidate is highly organized, customer-service oriented, and able to manage multiple priorities in a fast-paced environment.

Core Responsibilities

Onboarding & New Hire Experience

• Coordinate the end-to-end onboarding process for corporate employees and insurance sales agents.
• Prepare and distribute onboarding materials and new hire communications.
• Coordinate, facilitate, and host weekly new hire onboarding sessions for corporate employees, ensuring a seamless onboarding experience, completion of required onboarding activities, and a successful transition into the organization.
• Facilitate pre-employment requirements, including I-9 verification, employment eligibility, and other required documentation.
• Ensure all onboarding documentation is completed accurately and within required timelines.
• Partner with hiring managers and cross-functional departments to ensure smooth onboarding experience.
• Track onboarding milestones and resolve issues promptly.

Insurance Sales Agent Administration

• Coordinate administrative onboarding activities specific to insurance sales agents.
• Monitor completion of all pre-contract requirements.
• Maintain agent records and ensure required documentation is complete and up to date.
• Serve as a liaison between HR, Sales Leadership, Licensing, Compliance, and other internal stakeholders to facilitate the onboarding process.
• Support agent transfers, status changes, and offboarding activities.

HR Administration

• Maintain employee personnel files and HRIS records, ensuring data accuracy and confidentiality.
• Monitor Human Resources inbox and disperse to the appropriate HR teams when necessary.
• Process employee transactions including hires, transfers, promotions, organizational changes, and terminations.
• Prepare HR correspondence, employment verification letters, and other employee documentation.
• Maintain HR forms, templates, and standard operating procedures.
• Assist with reporting, audits, and record retention activities.
• Support employee recognition, service awards, and other HR programs.

Employee Support

• Serve as the first point of contact for routine HR questions regarding policies, onboarding, and HR processes.
• Provide exceptional customer service while maintaining confidentiality.
• Support managers with administrative HR needs and documentation.

Process Improvement

• Identify opportunities to improve HR administrative processes and enhance employee experience.
• Track
• Assist with the development and documentation of HR procedures and workflows.
• Participate in HR projects and continuous improvement initiatives.

Skills Qualifications

Required:

• Strong organizational and time management skills.
• Excellent verbal and written communication skills.
• High attention to detail and accuracy.
• Ability to manage multiple priorities and meet deadlines.
• Strong customer service orientation.
• Ability to handle confidential information with professionalism and discretion.
• Working knowledge of employment laws and HR best practices.
• Proficiency in Microsoft Office, including Excel, Word, Outlook, and HR information systems.

Preferred:

• Professional HR certification (SHRM-CP) preferred.
• Experience with onboarding processes.
• Experience with SAP SuccessFactors HRIS, applicant tracking systems, and electronic document management.

Education

Required:

• Bachelor’s degree in human resources, Business Administration or a related field.
• 3–6 years of progressive Human Resources experience.
• Experience coordinating onboarding or HR administration required.
• Experience working with HRIS systems and Microsoft Office Suite.

Physical Demands

Must be able to remain in a stationary position for a majority of the workday.