Job Description
About IntouchCX
IntouchCX is a global leader in customer experience management, digital engagement, and AI and automation solutions. We immerse ourselves in your world with curiosity, creativity, and innovation to deliver exceptional results. For over 20 years, we have scaled with soul to become a disruptive industry leader by building trusted long-term relationships with our brand partners and empowering our people to drive positive change.
About the Job
We are looking for a Human Resources Specialist to join our team and monitor all Human Resource functions.
The HR Specialist’s responsibilities include preparing compensation and benefits packages, enforcing company policies, and maintaining updated employee records. To be successful in this role, you should have a good understanding of compensation and benefits, employee welfare, and solid knowledge of labor relations.
As Human Resources Specialist, You Will…
• Prepare and review compensation and benefits packages
• Administer health and life insurance programs
• Plan and coordinate monthly sync sessions with Program leaders
• Foster a healthy workplace by ensuring HR procedures run smoothly at all times
• Inform employees about eligibility for additional benefits (e.g. extra overtime)
• Update employee records with new hire information and/or changes in employee status
• Maintain organizational charts with detailed job descriptions and salary records
• Develop and implement HR policies throughout the organization
• Process and respond to employee queries in a timely manner
• Stay up-to-date and comply with changes in labor legislation
• Perform other job related duties as required
As Human Resources Specialist, You Have…
• Bachelor’s Degree in Human Resources or relevant field is required
• Proven work experience as an HR specialist or HR Generalist
• Hands-on experience with Human Resources Information Systems (HRIS)
• Solid understanding of labor legislation and payroll process
• Effective verbal and written communication skills
• Strong analytical, problem solving, and decision-making skills
• High attention to detail and accuracy
• Exceptional organizational and time management skills – must be able to multitask and prioritize
• Ability to adapt and implement change and innovation
• Strong interpersonal relations skills; able to deal with people at all levels of the organization
• Demonstrated expertise in developing and managing relationships with an ability to listen and maintain patience during difficult situations
IntouchCX provides and promotes equal employment opportunities in accordance with all applicable laws of Guatemala and the principles of natural justice. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, place of origin, color, ethnic, national or aboriginal origin, citizenship, political conviction, belief or activity, language, civil status, source of income, social condition, creed, sexual orientation, age, record of offences, marital status, common-law partnership status, family status or disability, or any other that can be consider discriminatory under applicable laws of Guatemala.
