Job Description

The World at Abt

Solving the world’s most pressing issues and improving the quality of life for people worldwide is what we do every day at Abt. Advancing data-driven innovations is no small task, but we are driven by big challenges.

We are a team of 2,000+ people in over 40 countries working in unison and focused on the bigger picture. Only by sharing our commitment, energy, and innovation do we affect change and push the boundaries of what’s possible. We welcome representative ideas, backgrounds, and viewpoints – joining Abt means access to exceptional thinkers at the top of their game.

To thrive at Abt is to embrace flexibility and collaboration. Our open culture allows you to balance your work and personal life as needed to optimize personal well-being. We create value driven partnerships around the world, but our greatest focus is on empowering our employees to advance our mission.

Ready to embrace rewarding and meaningful work? Now’s your chance.

The Opportunity

As the HR Shared Services Administrator 2 (Temporary) you will provide high-quality, timely, and professional customer service to employees about HR policies and processes. Quickly answers employee inquiries and provides appropriate and accurate information. Personalizes service and ensures efficient follow-up. Tracks issues and inquiries in the system helping to eliminate the risk of losing sight of issues or failing to resolve concerns in a timely manner. Uses data gathered through tracking to provide reports on the types of issues and resolutions faced to support continuous process improvements. Must ensure employment transactions are approved and processed accurately and in a timely manner to support compliance and data integrity. This position is expected to be temporary for up to 3 months.

Core Responsibilities

• Onboarding Process Ownership
  • Tracking and converting pending workers in Oracle HCM Cloud Global HR Module
  • Coordinating New Employee Orientation logistics (communication with new hires, presenting sessions)
  • Conducting I-9 verification for all new hires
• Maintains HRSC team Knowledge Base including but not limited to commonly used forms (internal and external), checklists, QRGs, FAQs, informational articles, SOPs, corporate announcements affecting HR Operations.
• Provides coverage to HRSC Phone Line from 9:00 AM – 5:00 PM EST
• Tier 1 Support for Processing Transactions in Oracle HCM Cloud:
  • Person changes (address, name, etc.)
  • Employment changes (reclassification, promotion, hours, terminations, work location, supervisor, reorganization, etc.)
• ServiceNow Ticket Triage and Support:
  • Acts as the primary point of contact for general inquiries, including:
    • Integration Errors management between systems
    • General and policy-related questions
    • Triage and assignment to internal teams (Leaves, Benefits, Retirement, etc.)
• Provides support to evaluate and track Professional Development requests and questions, employment verifications, international contract extensions, and filing documentation to employees’ personnel files.
• Interact with stakeholders to ensure alignment and clear communication regarding new processes or policies.

What We Value

• Bachelor’s Degree + Two years of relevant experience, or Master’s Degree
• Bachelor’s Degree in Human Resources or a related field strongly preferred.
• Demonstrated global customer service experience, in a tiered support model.
• Ability to act promptly and with a strong sense of urgency when addressing employee inquiries and processing transactions.
• Well-developed skills in managing multiple priorities and meeting tight deadlines with accuracy and attention to detail.
• Experience processing employee transactions in an HRIS system, with a strong focus on data integrity and attention to detail.
• Strong interpersonal and communication skills with a customer-focused mindset.
• Experience using HR systems (Oracle HCM Cloud experience preferred) and ticketing tools (ServiceNow experience preferred).
• Ability to work independently while contributing to a collaborative team environment.
• High level of discretion when handling sensitive and confidential information.
• Must be able to work US Eastern Time Zone business hours and may occasionally need to come into an office.

What We Offer

We foster an environment where you can Thrive Your Way. Our innovative total rewards programs are designed to help balance your work and personal life. The approach toward your wellbeing centers around comprehensive benefits, flexible schedules, and professional development.

Abt Global Inc. is an Equal Opportunity employer committed to fostering an inclusive work environment. Abt provides market-competitive salaries and comprehensive employee benefits. This position is unable to provide visa sponsorship.

This position offers an anticipated hourly rate of $23.80 to $26.50 and may vary downwards by ten percent depending on candidate geographic location.  Salary offers are made based on internal equity and market analysis.  

Disclaimer: Abt will never ask candidates for money in exchange for an offer of employment.

#LI-BF1 #LI-REMOTE

Abt Global is a mission-driven, global leader in research and program implementation in the fields of health, social and environmental policy, and international development. Known for its rigorous approach to solving complex challenges, Abt Global is regularly ranked as one of the top global research firms and one of the international development innovators. The company has multiple offices in the U.S. and program offices in more than 40 countries.