Dartmouth Hitchcock Medical Center and Clinics

Human Resources Services Center Representative - HR Operations

Dartmouth Hitchcock Medical Center and Clinics  •  Lebanon, NH (Onsite)  •  1 day ago
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Job Description

Serves as Tier 1 first point of contact customer service professional and voice of HR. Assisting current and prior employees, managers, retirees, and stakeholder inquiries regarding all HR-related questions. Obtains and provides requested information or takes action to research, resolve, refer or escalate issues.

Responsibilities

  • Responds to inquiries from employees, former employees, retirees, managers, and other stakeholders inquiries regarding life-cycle events from hire to retire (i.e. payroll, benefit enrollment and maintenance, leave administration, compensation, and HR policies and procedures).
  • Provides information and resolves issues or problems. Supports other HR programs (i.e. help loan, tuition assistance, and adoption assistance programs.)
  • Escalate complex issues to Tier 2 level support for further investigation and resolution
  • Contribute to the improvement of HR Service Center processes and resources
  • Performs data processing for benefits enrollment, status changes, compensation, and other form processing for HR division.
  • Opens a case for every inquiry, including those that can be resolved during the first call/e-mail, as well as inquiries that require substantive research for a response.
  • Ensures accuracy in processing and responds within service level guidelines.
  • Escalate complex issues to Tier 2 level support for further investigation and resolution
  • Contribute to the improvement of HR Service Center processes and resources
  • Provides education, information, and enrollment assistance to new hires and newly-eligible employees and participates in the open enrollment processes.
  • Interacts with internal and external resources, including vendors and all HR departments to furnish or obtain information to close cases or elevate appropriately. Utilizes databases to research and resolve cases
  • Provides administrative support for HR division, including maintaining data systems, coordinating on-boarding and termination activities, and mid-year changes.
  • Performs other duties as required or assigned.

    • Qualifications

    • Associate’s degree with 1 year of related Customer Service experience or equivalent in education and experience required.
    • 1 year of experience in a Human Resources setting preferred.
    • Excellent critical thinking and interpersonal communication skills required.
    • Exceptional customer service and interpersonal skills to build positive relationships with employees at all levels.
    • Well-developed team skills, unquestioned integrity, and the experience, confidence, and presence to effectively handle interpersonal relationships and sensitive HR issues.
    • Proficiency in Microsoft Word, Excel, PowerPoint and Outlook required.
    • Must be able to take initiative to prioritize work and meet deadlines.
    • Proven ability to handle confidential and sensitive information with a high degree of discretion and propriety at all times.

    Required Licensure/Certifications

    • None
    Dartmouth Hitchcock Medical Center and Clinics

    About Dartmouth Hitchcock Medical Center and Clinics

    How can the lifestyle in New Hampshire and Vermont compliment your career? You can have amazing 4-season living with a career at one of the top health systems in the country. The Dartmouth-Hitchcock health system stretches over New Hampshire and Vermont and offers the quintessential New England experience. With no income or sales tax, this beautiful area combines history, industry and business and has been ranked consistently as one of the best places in the US to live and work. Anchored by the academic Dartmouth-Hitchcock Medical Center in Lebanon, NH, the system includes the NCI-designated Norris Cotton Cancer Center, the Children's Hospital at Dartmouth-Hitchcock; 4 affiliated hospitals and 30 Dartmouth-Hitchcock ambulatory clinics across the region. We are close to the urban centers of Boston, New York and Montreal, but also offer proximity to the seacoast and multiple top-tier ski mountains within a short driving distance. Throughout New Hampshire, the opportunities – both career and personal – truly make our area the ideal place to work and play.

    Dartmouth-Hitchcock is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, veteran status, or any other characteristic protected by law.

    Industry
    Healthcare & Social Services
    Company Size
    5,001-10,000 employees
    Headquarters
    Lebanon, New Hampshire
    Year Founded
    Unknown
    Website
    dartmouth-hitchcock.org
    Social Media