Job Description

Location: Knoxville, TN

Job Type: Full-Time

About Edfinancial Services: At Edfinancial, we’re more than a workplace — we’re a mission-driven community helping people manage one of life’s biggest investments: their education. As a leading contractor for the U.S. Department of Education, we pride ourselves on integrity, growth, and employee success. We offer tuition reimbursement, leadership development programs, and a people-first culture where your growth matters.

What You’ll Do:

The HR Recruiting and Retention Specialist is responsible for attracting, hiring, and retaining top talent for all business units while supporting onboarding and employee engagement initiatives.

• Manage the full-cycle recruitment process for assigned positions including but not limited to customer service representatives and technical positions
• Partner with hiring managers to develop recruiting strategies and hiring timelines
• Create and post job advertisements on job boards, social media, and company career sites.
• Source candidates through online platforms, networking, referrals, career fairs, and community partnerships.
• Administer pre-employment assessments, background checks, reference checks, and employment verifications
• Screen resumes, conduct phone interviews, and coordinate interviews with hiring managers.
• Maintain accurate applicant records in the Applicant Tracking System
• Track and report recruiting metrics such as time-to-fill, cost-per-hire, applicant sources and hiring effectiveness
• Partner with department leaders to ensure successful employee integration
• Analyze turnover trends and recommend improvement initiatives
• Conduct stay interviews and exit interviews to identify opportunities for improvement
• Coordinate employee surveys and communicate action plans based on feedback
• Ensure compliance with federal, state, and local employment laws
• Maintain confidentiality of employee information
• Assist with HR projects, policy implementation, and process improvements
• Maintain accurate personnel and recruiting records
• Prepare reports and HR Metrics for leadership

Why You’ll Love Working Here

At Edfinancial, we don’t just talk about culture — we live it. You’ll join a community that values:

• Growth & Development: Paid training, Educational Assistance, and Leadership Development Program creating growth opportunities for advancement.
• Great Benefits: Medical, Dental, Vision, Pet, Life and Disability Insurance, Teledoc and Employee Assistance Program (EAP)
• Work-Life Balance: 11 paid holidays, paid vacation, sick leave, and mental health day after 6 months
• Community: Company -sponsored clubs, fitness, reward programs, and community involvement

What We’re Looking For:

• Professional appearance and positive attitude
• Excellent communication and interpersonal skills
• 3+ years of recruiting experience
• Bachelor’s degree in Human Resources or related field preferred
• Strong interviewing and candidate assessment skills
• Ability to work with a team and build relationships with the HR team, hiring managers and employees
• Strong organizational and time management skills
• Knowledge of employment laws and HR best practices
• Proficiency with Microsoft Office and HR Technology
• Recruiting experience in Indeed and LinkedIn