At Good Shepherd Community Clinic (GSCC), we believe care is built through Connection and Ownership. The Human Resources & People Development Director serves as a strategic leader responsible for strengthening the organization through workforce development, employee engagement, recruitment, onboarding, leadership development, Human Resources operations, and organizational culture.

This role partners closely with leadership to build a connected, accountable, mission-driven workforce while ensuring compliance with employment regulations and organizational standards. The Director plays a key role in shaping culture, developing leaders, improving retention, and helping GSCC become one of the best places to work and grow in Southern Oklahoma.

The ideal candidate is relational, emotionally intelligent, and mission-driven while also being confident in addressing accountability, performance concerns, workplace conflict, and difficult leadership decisions. This leader must be capable of building trust and connection across the organization while maintaining clear expectations, professionalism, and organizational standards.

Reports To
Chief Quality and Compliance Officer

Supervises
Human Resources Team Members
Workforce Development & Training Team Members

Workforce Development & Culture

· Lead GSCC workforce development and leadership growth initiatives.

· Oversee onboarding, organizational training, and leadership development pathways.

· Develop programs that strengthen communication, professionalism, accountability, leadership capability, and patient experience.

· Build workforce readiness, succession planning, and employee development strategies.

· Champion the GSCC Care Connection Model and reinforce Connection + Ownership throughout the organization.

· Support leaders in building healthy, accountable, high-performing teams.

Human Resources Leadership & Employee Relations

· Oversee Human Resources operations including employee relations, HR policy management, HR compliance, performance
management, investigations, corrective actions, and leave processes.

· Oversee employee benefits administration including health insurance, retirement plans, leave management, open enrollment, employee education, and vendor coordination.

· Ensure compliance with federal, state, and employment regulations.

· Provide guidance and coaching to leaders regarding performance management, accountability, workplace conflict, documentation, and progressive discipline.

· Lead employee relations matters with professionalism, consistency, confidentiality, and sound judgment.

· Maintain effective HR systems, processes, HR policies, and personnel records.

Recruitment, Onboarding & Retention

· Lead recruitment and retention strategies focused on both competency and culture fit.

· Oversee hiring, onboarding, and orientation processes to ensure employees are effectively integrated into GSCC culture and
expectations.

· Build partnerships and workforce pipelines that support organizational growth.

· Monitor turnover trends and workforce challenges while helping leaders strengthen retention and engagement.

Strategic Leadership & Organizational Partnership

· Serve as a strategic partner to executive leadership.

· Support workforce planning, organizational growth, and operational initiatives.

· Develop workforce metrics and reporting related to retention, engagement, vacancies, leadership development, and training
participation.

· Help align staffing structures and workforce strategies with organizational goals.

Required

· Minimum of five (5) years of progressive leadership experience in Human Resources, workforce development, organizational
development, or related leadership roles.

· Strong knowledge of employment law, employee relations, and HR best practices.

· Experience leading teams, managing organizational initiatives, and handling employee relations matters and disciplinary processes.

Preferred

· Bachelor’s degree in Human Resources, Organizational Leadership, Business Administration, Healthcare Administration, or related field.

· SHRM-CP, SHRM-SCP, PHR, SPHR, or similar certification preferred.

· High emotional intelligence

· Strong communication and coaching ability

· Ability to balance accountability with empathy

· Strategic and systems-oriented thinking

· Strong conflict resolution and decision-making skills

· Comfortable navigating difficult conversations

· Mission-driven, collaborative, and team-oriented

· Professional, trustworthy, and relationship-focused

Success in this role will be measured by:

· Improved employee retention and engagement

· Strong leadership development and workforce readiness

· Effective recruitment and onboarding outcomes

· Healthy organizational culture and accountability

· Strong HR compliance and policy performance

· Positive workforce collaboration and professionalism

The Good Shepherd Community Clinic, Inc. has grown from the original Tuesday night volunteer clinic in a small rental house only treating 85 patients, to a full-time, comprehensive Community Health Center caring for more than 9,600 medical and dental patients. Today, our Vision is to "Show the world what care should feel like."