Job Description

Job Location: Fitch Irick Corporation - CHARLOTTE, NC 28209
Position Type: Full Time
Travel Percentage: NoneWHAT YOU'LL BE DOING| THE ROLE
The HR Operations & Systems Manager is the enterprise owner of payroll operations, tax compliance, internal controls, HRIS governance, benefits system configuration, and workforce reporting. This behind-the-scenes role ensures the accuracy, integrity, and compliance of Fitch Irick’s people data and payroll processes, enabling the organization to scale, integrate acquisitions, and operate with audit-ready controls.
This role is not transactional; it is a governance, compliance, and systems leadership position responsible for protecting the business and ensuring long-term operational excellence.
Payroll & Tax Compliance
- Own payroll compliance across all federal, state, and local jurisdictions
- Ensure accurate tax withholding, garnishments, year-end filings, and regulatory reporting
- Maintain payroll documentation, audit trails, and reconciliation processes
- Provide final approval for all payroll submissions
Internal Controls & Audit Governance
- Design and enforce payroll and HR data control frameworks
- Conduct internal audits and variance analyses
- Partner with Accounting to reconcile payroll, benefits, and GL data
- Maintain documentation supporting compliance and audit readiness
HRIS (System of Record) Ownership
- Own Paycom configuration, data architecture, security roles, and workflows
- Ensure data integrity and standardization across all employee records
- Optimize HRIS functionality to eliminate manual processes and reduce risk
- Serve as internal HR systems SME
Benefits System Governance
- Own benefit plan setup and system configuration
- Lead carrier eligibility audits and invoice reconciliations
- Ensure accurate deductions and compliance with plan rules
Advanced Reporting & Business Intelligence
- Build and maintain executive dashboards and operational reports
- Provide specialized ad hoc reporting for Finance, Operations, and Leadership
- Ensure consistency of workforce data across departments and entities
Scalability & Growth Enablement
- Design systems and processes to support multi-entity growth
- Lead future HRIS implementations and acquisitions integrations
- Standardize workflows for enterprise scalability
Functional Leadership
- Hire, train, and oversee the Pay & Benefits Specialist
- Transition processing work while retaining governance, controls, and approvals
- Maintain separation of duties: Specialist executes, Manager approves
Core Competencies
- HRIS architecture & system governance
- Payroll & tax compliance expertise
- Audit controls & risk management
- Advanced reporting & analytics
- Process optimization & automation
- Regulatory knowledge (FLSA, IRS, DOL, EEOC, state agencies)
- High integrity, accuracy, and confidentiality
Key Performance Indicators (KPIs)
- Payroll accuracy rate ≥ 99.9%
- Zero compliance penalties or late filings
- Successful internal and external audits
- Benefits deduction accuracy vs carrier invoices
- Reduction in payroll corrections & manual work
- Timeliness and accuracy of executive reporting
WHAT YOU BRING| THE PERSON
- Bachelor’s degree in Human Resources, Business, or related field.
- 5+ years of progressive HR operations experience.
- Hands-on experience administering payroll and HRIS systems, preferably Paycom.
- Strong knowledge of payroll, benefits administration, HR compliance, and employment law.
- Experience supporting a multi-department or multi-entity corporate environment.
- Exceptional attention to detail and ability to handle confidential information.
Preferred
- HR certification (SHRM-CP/SHRM-SCP, PHR/SPHR).
- Advanced Paycom reporting and system configuration experience.
- Multi-state payroll and compliance experience.
- Experience in construction, real estate, or professional services industries.
WHAT’S IN IT FOR YOU| THE BENEFITS
- Mission-Driven Work: Contribute to providing affordable housing and making a difference in communities.
- Comprehensive Benefits:
- Health, dental, and vision insurance.
- Short-term & long-term disability.
- Life insurance & AD&D coverage.
- Pet insurance.
- PTO
- Paid company holidays & floating holiday of choice.
- Employee Assistance Plan for you and your family.
- Culture of Growth: Enjoy a workplace that celebrates milestones, rewards high-quality work, and offers professional development opportunities.