Be Here. Be Great. Working for a leader in the insurance industry means opportunity for you. Great American Insurance Group's member companies are subsidiaries of American Financial Group. We combine a "small company" culture where your ideas will be heard with "big company" expertise to help you succeed. With over 30 specialty and property and casualty operations, there are always opportunities here to learn and grow.
At Great American, we value and recognize the benefits derived when people with different backgrounds and experiences work together to achieve business results. Our goal is to create a workplace where all employees feel included, empowered, and enabled to perform at their best.
This position is not eligible for employment visa sponsorship. Applicants must be authorized to work in the United States without the need for current or future sponsorship.
The Human Resources Department is dedicated to supporting employees and fostering a positive, high-performing workplace. Within the department, the HR Operations team serves as a key resource for employee data management, HR policy administration, workforce support, and HR systems operations. The team partners closely with employees, managers, internal HR functions, and Payroll to ensure exceptional service, accurate data management, and the effective use of Workday.
The HR Operations Specialist is an integral member of the HR Operations team, providing operational support across a variety of HR processes and employee services. This role contributes to the accuracy and integrity of employee records, supports HR transactions and inquiries, and helps deliver a seamless employee experience. Candidates with experience using HRIS platforms, particularly Workday, and strong Excel skills are encouraged to apply.
Great American’s culture is built on connection, shared learning, and strong relationships. This role combines in-office and remote work. Employees are expected to maintain a meaningful on-site presence to support collaboration, relationship building, and business success.
Essential Job Functions and Responsibilities
Monitors a shared team mailbox and Workday inbox to review, process, and complete HR transactions.
Maintains accurate employee records in Workday by entering, updating, and validating employee data while ensuring required documentation is complete and properly maintained.
Serves as a resource for employees and managers by responding to questions related to employee records, timekeeping, and HR policies, researching issues, and applying established procedures.
Creates and maintains employee files, including validating new hire documentation such as I-9 and E-Verify forms, ensuring proper record retention and organization.
Reviews and manages timekeeping records, processes adjustments, updates accruals, and maintains supporting documentation in accordance with company policies.
Verifies information submitted through HR forms and systems to ensure data integrity and compliance with organizational standards.
Supports reporting, audits, and workforce analytics by gathering and validating employee data.
Processes employment verification requests and demonstrates a working knowledge of payroll-related concepts, including tax withholding and reciprocity requirements.
Maintains knowledge of HR operations, departmental procedures, and organizational practices to effectively support employees and business needs.
Performs additional duties and special projects as assigned.
Qualifications
High school diploma or associate degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience.
Strong organizational and communication skills, with the ability to manage multiple priorities and provide professional, customer-focused service.
Demonstrated attention to detail, sound judgment, and the ability to handle confidential information with discretion.
Proficiency in Microsoft Excel and other Microsoft Office applications.
Working knowledge of HR operations, business systems, and related processes.
Ability to work independently under moderate supervision.
Business Unit:
AFG Human Resources
Benefits:
We offer competitive benefits packages for full-time and part-time employees*. Full-time employees have access to medical, dental, and vision coverage, wellness plans, parental leave, adoption assistance, and tuition reimbursement. Full-time and eligible part-time employees also enjoy Paid Time Off and paid holidays, a 401(k) plan with company match, an employee stock purchase plan, and commuter benefits.
Compensation varies by role, level, and location and is influenced by skills, experience, and business needs. Your recruiter will provide details about benefits and specific compensation ranges during the hiring process. Learn more at http://www.gaig.com/careers
*Excludes seasonal employees and interns.
For more than 150 years, customers have trusted us to protect what matters most to them.
Great American Insurance Group’s roots go back to 1872 with the founding of its flagship company, Great American Insurance Company. Our innovative and specialized insurance solutions are designed to serve niche marketplaces that we know well. With our deep expertise and financial strength, we have laid a foundation of success that has stood the test of time.
Based in Cincinnati, Ohio, the operations of Great American Insurance Group are engaged in property and casualty insurance. With more than 30 specialty property and casualty insurance businesses, we’re well-positioned to offer tailored insurance solutions to meet businesses’ unique needs.
Great American Insurance Company has received an "A" (Excellent) or higher rating from the AM Best Company for 115 years (most recent rating evaluation of "A+" (Superior) affirmed December 11, 2025).
The members of Great American Insurance Group are subsidiaries of American Financial Group, Inc. (AFG), also based in Cincinnati, Ohio.
