Introduction
Established in 1951, IOM is a Related Organization of the United Nations and the leading UN agency in the field of migration. Working closely with governmental, intergovernmental and non-governmental partners, IOM promotes humane and orderly migration for the benefit of all. It saves lives and protects people on the move, drives solutions to displacement, and facilitates pathways for regular migration, while providing services and advice to governments and migrants.
IOM is committed to fostering a respectful, inclusive and supportive workplace where all employees can thrive professionally and feel valued. By creating such an environment, IOM aims to better harness the full potential of migration and strengthen its support to people on the move.
IOM invites candidates from diverse backgrounds to apply and provides reasonable accommodation throughout the recruitment process when required. Learn more about IOM’s workplace culture at IOM workplace culture | International Organization for Migration
Internal and external candidates will be considered for this vacancy.
For the purposes of this vacancy, internal candidates are defined as staff members holding a regular, fixed-term or short-term graded or ungraded contract, including Junior Professional Officers (JPOs), UN Volunteers with at least twelve (12) months of continuous service in IOM, staff on Special Leave Without Pay (SLWOP), and staff members on secondment/loan released by the Organization, unless otherwise specified in their contract. Staff members holding a regular, fixed-term or short-term graded contract will not retain their contract type if appointed to an ungraded position.
Organizational Context and Scope
The Human Resources Administration Unit (HRAU) International, located in the Global Shared Services Centre (GSSC), is responsible for providing a wide range of HR administrative services relating to onboarding, contract and benefits administration to IOM staff in the Professional category.
Under the overall supervision of the Chief, Human Resources Hub, and direct supervision of the Head, Human Resources Administration Unit (International), the Human Resources Officer will primarily provide advice, guidance, and direction on human resources policies, act as reviewer and approver for a number of HRAU International transactions, as well as serve as a desk focal point for managing complex cases.
I - Operational Management: Daily Operations, Supervision, and Coordination Duties
1. Review and approve transactions in relevant tools and systems, as defined in the HRAU International Approval Matrix.
2. Supervise the National Officers and provide guidance to other team members on a wide range of operational matters.
3. Liaise regularly with the other units of GSSC HR Hub, especially Payroll Unit, Recruitment (REC), and Insurance Unit Manila (IUM), for coordination of HR processes within GSSC HR Hub.
4. Provide support and coordinate with relevant units on issues related to Wave
5. Monitor key performance indicators (KPIs) and service level agreements (SLAs) and provide regular reports on achievements and areas for improvement to the Head of Unit.
6. Analyse performance data to identify gaps and coach team members to enhance capability and service delivery.
7. Coordinate with Regional Offices, including Regional Human Resources Business Partners (RHRBPs) and the Department of Human Resources (DHR) on different projects; manage and respond to queries from clients; and contribute to data management, analysis, and reporting to support strategic HR initiatives.
II – Case Management: Complex Cases and Policy Interpretation
8. Provide advice, guidance, and direction on the interpretation and application of human resources policies, regulations, and rules.
9. Review, summarise, analyse, and recommend solutions on complex cases for escalation to supervisors, paying specific attention to precedents on similar cases.
III – Communications: Client Orientation and Effective Staff Engagement
10. Ensure timely, clear, and professional communication within HR processes by team members within the designated operations desk, including by sending interim replies as a standard practice.
11. Monitor clients’ satisfaction through surveys and other feedback mechanisms and use clients’ feedback to continuously improve and enhance our processes, with a view to simplifying and being more efficient through innovation and AI.
12. Develop and implement a communications strategy and action plan to provide information to clients on HRAU roles, responsibilities, services, and tools, in coordination with the Unit Head and the other HR Officers.
IV – Process Optimisation: Streamlining Workflows and Continuous Improvement
13. Streamline processes, practices, workflows, templates, and forms to promote efficiency and consistency.
14. Collaborate closely with the HRAU International KPI and SLA Team to fine-tune KPIs and SLAs based on extensive data collection, analysis, and reporting.
15. Consistently review processes and analyse workflows to identify bottlenecks and issues as well as develop adequate solutions, including escalation to the relevant stakeholders (e.g. DHR Policy Unit, RHRBPs, etc.).
16. Contribute to the further stabilisation of Wave by analysing challenges encountered in using the system and proposing solutions through configurations and enhancements in close collaboration with other units of GSSC HR Hub as well as Business Transformation and Oracle experts.
V – Additional Responsibilities
17. Reinforce IOM standards of conduct and foster a respectful, safe, and inclusive working environment.
18. Act as Officer in Charge of HRAU in the absence of the Head of HRAU (International).
19. Perform other related duties as may be assigned.
Required Qualifications and Experience
Education
Accredited Universities are those listed in the UNESCO World Higher Education Database.
Experience
Skills
Languages
For this position, fluency in English is required (oral and written).
Working knowledge of another official UN language (Arabic, Chinese, French, Russian and Spanish) is an advantage.
Proficiency of language(s) required will be specifically evaluated during the selection process, which may include written and/or oral assessments.
Required Competencies
IOM’s competency framework can be found at this link Competencies will be assessed during the selection process.
Values - all IOM staff members must abide by and demonstrate these five values:
Core Competencies – behavioural indicators
Managerial Competencies – behavioural indicators
Notes
Internationally recruited professional staff are required to be mobile. Please refer to this link for guidance on IOM Job Category. Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.
Appointment will be subject to all clearances, including medical and security as well as accreditation, any residency or visa requirements. Vacancies close at 23:59 local time Geneva, Switzerland on the respective closing date. No late applications will be accepted.
IOM has a zero-tolerance policy on conduct that is incompatible with the aims and objectives of the United Nations and IOM, including sexual exploitation and abuse, harassment, sexual harassment, abuse of authority and any forms of discrimination. IOM is committed to promote the protection and safeguarding of all children.
IOM conducts reference checks and background verification, including through system wide databases such as ClearCheck, to help ensure that candidates have no record of misconduct, including on sexual harassment, sexual exploitation and abuse, or fraud. Candidates are expected to uphold these standards and principles at all times.
IOM does not charge any fees at any stage of the recruitment process—whether for application, interview, processing, training, or otherwise—and does not request any information related to bank accounts.
IOM only accepts duly completed applications submitted through the IOM WAVE system (for internal candidates link here). The online tool also allows candidates to track the status of their application. Only shortlisted candidates will be contacted. For further information and other job postings, you are welcome to visit our website: IOM Careers and Job Vacancies

Established in 1951, the International Organization for Migration is the leading intergovernmental organization in the field of migration and is committed to the principle that humane and orderly migration benefits migrants and society.
IOM works with its partners in the international community to assist in meeting the growing operational challenges of migration, advance understanding of migration issues, encourage social and economic development through migration and uphold the well-being and human rights of migrants.
More people are on the move today than at any other time in recorded history: 1 billion people – comprising a seventh of humanity. A variety of elements – not least the information and communications revolutions – contribute to the movement of people on such a large scale. The forces driving migration as a priority issue are: climate change, natural and manmade catastrophes, conflict, the demographic trends of an ageing industrialized population, an exponentially expanding jobless youth population in the developing world and widening North–South social and economic disparities.