Job Description

HR Generalist – Hands-On Hybrid Role

Location: Hybrid (Home Office / South–North Brisbane Corridor)

Employment Type: Full-Time, Permanent

Reports to: General Manager – Corporate Operations

About Hope and Change

Hope and Change is a Registered Provider delivering high-quality disability, aged, and community care with professionalism, integrity, and empathy.

Our mission is to make a meaningful difference in people’s lives by providing exceptional, person-centred care that exceeds expectations.

We are guided by our values of Hope, Openness, Purpose, and Excellence, which underpin every aspect of our work and the way we treat our people.

We are a purpose-driven organisation committed to quality, compliance, and ethical practice. Our teams take pride in operating to a high professional standard and supporting a workforce that is both compassionate and capable.

About the Role

Reporting to the General Manager – Corporate Operations the HR Generalist provides hands-on support across all areas of human resources, training, compliance and delivery of services. The role manages the full employee lifecycle — including recruitment, onboarding, record management, and workforce compliance — ensuring every process meets legislative requirements and aligns with Hope and Change’s professional and ethical standards.

The HR Generalist is suited to a capable and organised professional who thrives on structure, is confident managing competing priorities, and takes pride in maintaining accuracy, confidentiality, and high standards of practice.

Hope and Change is led by professionals with strong clinical, corporate, and governance expertise across hospital, aged care, and community sectors. The organisation operates with the systems, accountability, and leadership calibre expected of a high-performing provider, creating an environment where HR plays a critical role in supporting ethical, compliant, and people-focused service delivery.

Key Responsibilities

• Manage the full employee lifecycle — recruitment, onboarding, compliance, and offboarding
• Maintain employee records and certifications to meet NDIS and Award requirements
• Coordinate mandatory and ongoing training, ensuring compliance and capability development
• Monitor workforce compliance and report on expiring documentation or training gaps
• Manage Employment Hero workflows and data accuracy across HR and payroll
• Liaise with finance and payroll (Xero) for data alignment and reporting accuracy
• Support HR policy development, performance processes, and internal improvement projects
• Assist the General Manager with workforce reporting, HR projects, and governance tasks

About You

• Minimum 3 years’ experience in a hands-on HR generalist or HR operations role
• Solid understanding of Fair Work compliance and Award frameworks (SCHADS, Nurses, Clerks)
• Demonstrated experience using Employment Hero (HR and Payroll modules)
• Strong organisational and communication skills with attention to detail
• Demonstrated capacity to manage competing priorities and deliver accurate outcomes
• Professional, ethical, and confident in handling confidential or sensitive information

Mandatory:

• Employment Hero Experience
• Recruitment, Onboarding, Traininng, Compliance

Highly Regarded:

• Experience with Xero and Visual Care (or similar client management systems)
• Background in the disability, aged care, or other regulated care sectors

Why Join Hope and Change:

• Work within a professional, purpose-driven organisation guided by strong values and ethical leadership
• Be part of a leadership environment that values capability, accountability, and care
• Hybrid working 3:2 Office/WFH
• A meaningful role supporting people who make a difference every day

How to Apply:

Submit your CV and a short cover letter outlining:

1. Your HR experience and proficiency with Employment Hero
2. Your approach to maintaining full-cycle HR
3. Why you’re drawn to a values-led organisation like Hope and Change

We look forward to hearing from you!