Job Description

HR Strategy & Business Partnership

• Partner with the General Manager and Heads of Department on all people-related matters.
• Develop and implement HR strategies aligned with the hotel's business objectives.
• Provide HR advice and support to management on employee-related matters.
• Develop programmes and initiatives that foster a positive, inclusive and high-performing work environment.
• Support the hotel leadership team in building a strong people and service culture.
• Monitor manpower productivity, staffing levels and organisational requirements.

Talent Acquisition & Manpower Planning

• Work with department heads to identify manpower requirements.
• Manage recruitment and selection processes in line with approved manning and budgets.
• Prepare and maintain manpower plans and recruitment trackers.
• Ensure timely hiring of quality candidates across all departments.
• Coordinate interviews, selection, reference checks and background verification.
• Ensure appropriate offer, joining and onboarding documentation.
• Maintain effective relationships with recruitment agencies, institutions and other talent sources.
• Support internal mobility, transfers and career opportunities within IHG.

New Joiner Experience & Onboarding

• Welcome and orient new colleagues to the hotel and IHG.
• Conduct HR induction and ensure completion of joining formalities.
• Ensure colleagues understand hotel policies, procedures, benefits, code of conduct and IHG values.
• Coordinate departmental induction and job-specific orientation.
• Ensure all employee documentation is complete and maintained accurately.
• Create a positive first-day and onboarding experience for new colleagues.

Employee Engagement & Culture

• Develop creative initiatives to engage, inspire and motivate colleagues.
• Plan and execute employee engagement activities, celebrations and recognition programmes.
• Support and administer the annual Team Member Satisfaction Survey and develop action plans based on results.
• Monitor employee feedback and identify opportunities for improvement.
• Conduct regular employee interactions and engagement forums.
• Promote a culture of trust, respect, inclusion and collaboration.
• Recognise and celebrate employee achievements and contributions.
• Support IHG wellbeing initiatives and promote colleague wellbeing.

Employee Relations

• Act as a trusted point of contact for colleagues on HR-related matters.
• Address employee concerns, grievances and workplace issues professionally and confidentially.
• Support management in disciplinary and performance-related matters.
• Ensure fair, consistent and transparent application of HR policies.
• Conduct exit interviews and analyse employee feedback and reasons for separation.
• Monitor employee turnover and develop retention initiatives.
• Maintain positive employee relations and a healthy workplace environment.

Learning & Development

• Identify training needs in consultation with department heads.
• Prepare and monitor the annual training calendar.
• Coordinate induction, mandatory and operational training programmes.
• Promote IHG learning platforms and development programmes.
• Support leadership development and succession planning.
• Encourage cross-training and career development opportunities.
• Monitor training completion and maintain appropriate records.
• Support the development of colleagues through the IHG Room to Grow philosophy.

Performance Management

• Coordinate the hotel's performance management process.
• Ensure timely completion of probation reviews and performance evaluations.
• Support managers in setting clear performance objectives.
• Coach managers on performance improvement and employee development.
• Monitor Performance Improvement Plans where required.
• Support succession planning and talent identification.
• Encourage continuous feedback and development conversations.

Payroll & HR Administration

• Coordinate monthly payroll activities with Finance and ensure accurate employee data.
• Maintain employee records, attendance, leave and payroll inputs.
• Ensure timely processing of salary, deductions and statutory contributions.
• Monitor attendance, overtime, leave and payroll-related discrepancies.
• Maintain accurate employee files and HR documentation.
• Ensure HR reports and dashboards are updated and submitted on time.
• Maintain confidentiality of employee and payroll information.

Local Law & Statutory Compliance

Ensure compliance with all applicable Central Government, Goa State and local employment laws and statutory requirements, including, as applicable:

• Applicable wage and employment requirements
• Provident Fund (PF)
• Employees' State Insurance (ESI)
• Professional Tax, where applicable
• Labour Welfare Fund, where applicable
• Gratuity requirements
• Bonus requirements
• Maternity Benefit requirements
• POSH / Prevention of Sexual Harassment requirements
• Shops & Establishments / applicable establishment regulations
• Working hours, weekly off and leave requirements
• Contract Labour requirements
• Child labour and employment eligibility requirements
• Applicable Goa-specific labour and employment regulations

Additional responsibilities include:

• Maintain statutory registers, records and returns as required.
• Ensure timely payment and filing of statutory dues and returns.
• Coordinate labour inspections and statutory audits.
• Work with external consultants and authorities when required.
• Ensure employment documentation and HR practices remain compliant with applicable laws.
• Keep management updated on significant changes in employment legislation.

HR Reporting & Analytics

Prepare and analyse regular HR reports including:

• Headcount and manpower status, Recruitment status, Attrition, Absenteeism, Payroll cost, Overtime, Employee turnover, Training hours and completion, Employee engagement, Diversity and inclusion, Leave utilisation, Pending HR actions
• Provide meaningful HR insights and recommendations to the General Manager and leadership team.

Employee Welfare & Wellbeing

• Promote colleague wellbeing and work-life balance.
• Coordinate employee welfare initiatives.
• Ensure appropriate employee facilities and welfare provisions are available.
• Support IHG wellbeing programmes.
• Monitor employee accommodation, meals, uniforms, lockers and other welfare facilities, where applicable.
• Organise health, safety and wellbeing awareness initiatives.
• Encourage a workplace culture where colleagues feel supported and valued.

Diversity, Equity & Inclusion

• Promote an inclusive workplace where everyone is treated with dignity and respect.
• Support IHG's commitment to equal employment opportunities.
• Encourage diversity across recruitment, development and career progression.
• Ensure employment decisions are based on merit, capability and business requirements.
• Promote a culture where colleagues feel they belong and are encouraged to contribute.

HR Audit & Risk Management

• Conduct regular HR audits and compliance reviews.
• Ensure employee files and statutory documentation are complete and accurate.
• Identify HR risks and implement corrective actions.
• Support IHG, internal, statutory and external audits.
• Track and close audit observations within agreed timelines.
• Ensure appropriate controls are maintained for employee data and confidential information.

HR Responsibilities

For the opening of Holiday Inn Express Goa Morjim, the HR Manager will additionally be responsible for:

• Developing the manpower plan.
• Coordinating recruitment against approved manning.
• Preparing the recruitment and joining calendar.
• Supporting sourcing and selection of the opening team.
• Coordinating joining documentation and background verification.
• Developing the opening HR action plan.
• Establishing HR policies, SOPs and administrative processes.
• Coordinating uniforms, ID cards, lockers and employee facilities.
• Setting up employee files and HR records.
• Coordinating payroll and HR system setup.
• Planning hotel opening induction and training.
• Coordinating culture-building and team engagement activities.
• Ensuring statutory registrations and HR compliance requirements are completed before opening.

Key Performance Indicators

• Manpower budget and productivity
• Recruitment turnaround time
• Employee retention and attrition
• Employee engagement / Team Member Satisfaction Survey
• Training completion
• Performance management compliance
• Payroll accuracy and timeliness
• Statutory compliance
• HR audit performance
• Employee relations and grievance resolution
• Absenteeism and overtime control
• Succession planning and internal promotions
• Employee wellbeing and engagement

Qualifications & Experience

Education

• Bachelor's degree / higher education qualification in Human Resources, Business Administration, Hotel Management or a related field.
• Postgraduate qualification in Human Resources / MBA HR will be an advantage.
• Equivalent combination of education and relevant experience may be considered.

Experience

• Minimum 4–6 years of relevant Human Resources experience, preferably in the hospitality industry.
• Previous experience in a supervisory HR role is preferred.
• Experience in a branded hotel environment will be an advantage.
• Pre-opening hotel experience will be highly desirable.
• Strong understanding of hotel HR operations, employee relations, recruitment and statutory compliance.

Language

• Fluent spoken and written English is required.
• Hindi and knowledge of local language(s) will be an advantage.

Core Competencies

• People leadership
• Business partnering
• Employee relations
• Communication and interpersonal skills
• Recruitment and talent management
• Coaching and development
• Problem-solving and decision-making
• Planning and organisation
• Confidentiality and integrity
• Labour-law awareness
• Employee engagement
• Commercial and business understanding
• Ability to work in a fast-paced hotel environment

IHG True Hospitality

We genuinely care about people and demonstrate this through our commitment to True Hospitality every day.

The HR Manager is expected to demonstrate:

True Attitude – Be caring, approachable and committed to making a positive difference to colleagues.

True Confidence – Have the knowledge and skills to provide clear and professional HR guidance.

True Listening – Listen carefully to colleagues, understand their concerns and respond appropriately.

True Responsiveness – Take timely and effective action to support colleagues and the business.

The role is about creating a workplace where colleagues feel valued, supported and empowered to deliver exceptional experiences to our guests.

What We Offer

• Competitive salary and benefits
• IHG colleague room discounts
• Uniform as per hotel standards
• Learning and development opportunities
• Career growth within IHG Hotels & Resorts
• Employee wellbeing initiatives
• Inclusive and collaborative working environment
• Opportunity to be part of the upcoming and growth journey of Holiday Inn Express Goa Morjim

Our Commitment

IHG Hotels & Resorts is committed to creating inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work.

We provide equal employment opportunities and promote a culture of trust, support, acceptance and respect, welcoming different backgrounds, experiences and perspectives.

Every colleague should have the room to belong, grow and make a difference