Job Description

HR Manager – Egypt

Join Alorica and Make an Impact

ABOUT US

At Alorica, we only do one thing – make lives better, one interaction at a time. We're a global leader in customer service and experience, serving the world's biggest brands with tens of thousands of employees in hundreds of locations around the globe.

We're the largest minority-owned CX provider, delivering digital-first, people-centered experiences for some of the world's most respected brands. For over 25 years, we've been helping businesses solve their toughest customer experience challenges — and we do it better than anyone else.

As a Top Place to Work, we're serious about creating an environment where people show up as their genuine selves. Which means when you succeed, we all do.

HERE'S WHAT THE JOB REALLY LOOKS LIKE

Reporting directly to the HR Director, you will manage day-to-day HR operations for Egypt, working in close partnership with the Director on compliance, employee relations, and site support. This is a hands-on, execution-focused role. You will support grievance investigations, onboarding and offboarding, disciplinary process, and day-to-day vendor and systems coordination, while directly managing the HR team.

• Manage the site day-to-day HR operations.
• Partner closely with the HR Director on policy application, performance management, disciplinary action, and employee relations matters.
• Keep HR policies and processes consistent with Egyptian regulatory requirements, and in line with our global policies
• Counsel employees and maintain positive employee relations; act as liaison between employees and management.
• Monitor team-level employee satisfaction and attrition trends and flag concerns early.
• Manage and develop the HR team, ensuring cross-trained coverage and consistent day-to-day delivery.

HOW YOU'LL MAKE AN IMPACT

• Get fluent in Alorica's Egypt HR operations, compliance posture, and systems.
• Build strong working relationships with the HR team, Site Leadership, and cross-functional partners in addition to our external vendors.
• Be running Egypt HR operations day-to-day in close partnership with the HR Director.
• Contribute to a stronger compliance culture in Egypt, reduce operational risk, and help build a cross-trained team to support continued headcount growth.

WHAT'LL SET YOU UP FOR SUCCESS

• 5+ years of HR experience, including HR operations, employee relations or compliance.
• Expert in Egyptian Labour Law.
• Experience in a BPO/CX, contact center, or other high-volume operational environment is a plus.
• Previous experience in managing a team is preferred.
• Strong communication and coordination skills; reliable follow-through and comfortable flagging issues early.
• Fluent in English is a must.

WHY ALORICA?

Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about creating customer experiences that work.

TIDE is our connection group built around real conversations, shared experiences, and genuine belonging. MLBA (Making Lives Better at Alorica) is our employee-led nonprofit where local teams raise funds and support colleagues and communities when it matters most. We don't just talk about culture, we build it, live it, and keep making lives better every day.

OUR VALUES

• Bold – We challenge conventions and take smart risks.
• Relentless – We deliver results, no matter what it takes.
• Connected – We work as One Alorica because we're stronger together.
• True – We show up as our authentic selves, every single day.

READY TO JOIN US?

If you're looking for a place where your expertise matters, your voice is heard, and your work drives real impact in Alorica's largest EMEA market, let's talk.

Apply today!

Equal Opportunity Employer – Veterans/Disabled

DISCLAIMER: The above information has been designed to indicate the general nature and level of work performed by employees in this classification.

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