Job Description

The Human Resources Manager (HRM) serves as a strategic, onsite partner to Pipeline Health (PLH) operations, acting as a collaborative liaison between HR and site leadership. By fostering a deep understanding of business objectives, the HRM will enhance departmental performance and guide employees, ensuring high-quality, consistent HR support. This position is vital for cultivating a dynamic, caring culture, upholding PLH values, and requires frequent travel to manage HR operations across multiple facilities. Frequent travel between PLH facilities is required. Actively and consistently contributes to department operations and communications, behaves in a manner consistent with the mission, vision, and values of Pipeline Health, upholding standards of AIDET (Acknowledge, Introduce, Duration, Explanation, Thank you) patient communication.

• Primary point of contact to assigned hospitals and leadership teams.
• Consults with management on organization and human capital issues such as employee development, business unit restructures, succession planning, workforce planning, retention, training, and diversity.
• Consults with and provides guidance to both managers and employees regarding a variety of issues including conflict resolution, career development, performance improvement, corrective counseling, and other HR issues as needed.
• Manages, investigates, tracks and resolves complex employee relations cases and escalates sensitive issues to the Employee Relations manager as needed.
• Identifies and executes opportunities to promote and disseminate information on company culture and values to new and existing employees.
• Conducts and presents new hire orientation and HR post orientation.
• Champion employee engagement activities and promote a culture of inclusivity and creativity.
• Hold manager in-service training courses as needed, educating our leaders in HR best practices, laws, and team building.
• Build collaborative relationships with others through the organization and within HR department to resolve HR related issues and questions.
• Establishes trust and credibility for HR through daily interactions.
• Handles confidential/sensitive information while communicating with various levels in the organization.
• Acts as a change agent with an emphasis on aligning business practice with company mission and values.
• Ensures adherence to HR policies, procedures, and processes.
• Serve as a mentor and supervisor to HR Coordinators.
• Provides coverage for HR leaders when necessary to include staff supervision if requested.
• Performs other duties as required.
• Uses AIDET in interactions with patients and family members.
• Acts with a sense of urgency when performing tasks.
• Basic unit/department maintenance such as keeping files, drawers, cabinets free from unnecessary clutter.
• Reports on any equipment and or environmental issues for repair.
• Abides by HIPAA (Health Insurance Portability and Accountability Act) regulations.
• Speaks up to stop the line and escalates potential safety events if necessary.
• Completes and attends monthly training assigned.
• Other duties as assigned.

Behavioral Standards:

• Treats everyone as their customer; utilizes scripting and other tools to ensure consistency in customer service; Expresses recognition and shows appreciation to others; fully utilizes AIDET principles; responds quickly to handle requests, complaints and questions; displays a positive attitude.
• Demonstrates the highest level of professionalism, passion and care when interacting with patients, families, physicians, and hospital staff members.
• Using a lens of equity in all aspects of patient care delivery, education, and research to promote policies and practices to allow opportunities for all to thrive and reach their potential, embracing ingenuity to service our customers.

Communication/Knowledge:

• Thorough knowledge of state and federal laws pertaining to Human Resources.
• Proven organizational skills and attention to detail.

• Excellent time management skills with a proven ability to meet deadlines.
• Must have strong analytical and critical thinking, problem-solving and decision-making skills.

• Proficiency in analyzing HR data and metrics to guide decision making.
• Must be able to work with competing priorities, be highly organized, and work in a fast-paced environment.
• Effective oral and written communication skills; ability to present information to executive level management.
• Must be comfortable with presenting to leadership, large crowds, and peers.
• Strong communication, facilitation and presentations skills.
• Comfortable in delivering in-person training.
• Wears nametag properly; follows dress code policy; answers phone correctly and promptly; is prepared for meetings; meets deadlines; does not participate in gossip; acts ethically and treats others with respect; respects customer’s and co-worker’s time; establishes and maintains effective relationships with customers and co-workers.

Collaboration/Teamwork:

• Proven relationship building skills that develop partnerships to drive results.
• Team oriented with strong influence and negotiating skills.
• Attends staff meetings; follows HIPAA guidelines; follows patient rights policy; complies with the compliance program; demonstrates knowledge of role in a disaster; demonstrates knowledge of fire and fire drill procedures; working knowledge of hospital emergency codes; always utilizes standard precautions in the clinical setting; safely manages the environment of care by demonstrating a working knowledge of the requirements of the: Life Safety program, Utilities Management program, Hazardous Materials program, Emergency Preparedness program, Safety Management program, Medical Equipment Management program, Security Management program.

Qualifications/Experience:

• Five (5) years of Human Resources management experience.
• Ten (10) + years of progressive experience in employee relations, HR compliance, and/or related HR generalist roles highly desired.
• Experience with oversite of multiple locations, highly desired.
• Healthcare experience, highly preferred.
• Proficient with Microsoft Office Suite or related software.
• Proficient computer skills required.
• Proficiency with or the ability to quickly learn the organizations HRIS and talent management systems.
• Critical thinking, service excellence and good interpersonal communication skills, ability to read/comprehend written instructions, strong organizational skills, ability to follow verbal instructions, and PC (computer) skills.
• A capacity to learn, synthesize, make critical judgments, work independently, place patients and families first, and collaborate with the team members who are recognized leaders within health care.

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