Job Description

Goodwill of Southwestern Pennsylvania and North Central West Virginia is a nonprofit organization that funds job training, education, and other community programs by selling donated clothing and household items in Goodwill stores and online. We offer life-changing work on a mission-minded team. We are 1,000 working as one and each of us is essential to helping our community thrive. For three years running, Goodwill has been named to Forbes’ list of America’s “Most Inspiring Companies”.

We offer a wide range of career opportunities ranging from entry-level to management in retail, human services, and administrative fields. Learn more about working at Goodwill. You can help. We can show you how.

DEPARTMENT OVERVIEW:

At Goodwill, we have transformed our Human Resources Department to People Services, as our entire mission is to help others through a People-First culture lens. People supports the actualization of Goodwill’s SWPA mission by ensuring agency wide compliance with regulations our work is beholden to, at Federal, State, Local, and specific contractual levels. People Services serves as a vital resource for all agency supervisors and employees in the areas of benefits, training, recruiting, performance, employee relations, and concerns and questions staff may have during the course of their employment.

The People Services Manager reports directly to the VVP and CPO and serves as a key leader in managing select HR team members. This role is responsible for overseeing various day-to-day HR operations, ensuring alignment with Goodwill SWPA’s strategic goals and fostering a positive, productive work environment with a people first focus. The People Services Manager will function as a coach and mentor to direct reports, driving performance, and managing complex employee relations issues. This position ensures the successful execution of HR programs, policies, and initiatives across the organization.

Status: Regular, Full-time, Exempt.

Location: Lawrenceville Work Force Development Center - 118 52nd St, Pittsburgh, PA 15201

External Hiring Range: $80,000 per annum.

Schedule: 8:30 AM - 4:30 PM Monday - Friday (Hours may vary depending on department needs)

Travel: Occasional travel is required. Must be willing and able to travel as needed.

RESPONSIBILITIES:
Included but not limited to:

Leadership and Oversight:

• Lead a team of Human Resources professionals across a variety of functions, including but not limited to benefits administration, human resources business partnership, HRIS management, and administrative support.
• Oversee daily HR operations to ensure efficiency, compliance, and alignment with organizational goals.
• Provide expertise and guidance to direct reports in complex situations, such as employee relations, compliance, and process improvement.

HR Strategy:

• Lead and contribute to the development and delivery of strategic HR plans that align with Goodwill SWPA’s mission and strategic organizational plan.
• Collaborate with leadership to implement HR initiatives across key business performance indicators, such as employee engagement, satisfaction, and retention.

Employee Relations and Performance Management:

• Manage and resolve complex employee relations issues with a fair, consistent, and people-first approach. Ensure all areas of the agency are managing employee relations issues to the same standards.
• Oversee investigations of complex employee relations issues, maintaining a people-first philosophy.

Agency Cross-Collaboration:

• Serve as a key resource and advisor to leadership across the agency on HR-related matters.
• Foster collaboration and alignment across the agency to support organizational success.
• Partner with different business units to ensure compliance with HR policies, best practices, and processes and make sure all HR related support needs are fulfilled.

Compliance:

• Assist in the development, implementation, and communication of HR policies and procedures to support organizational goals.
• Maintain up-to-date knowledge of federal, state, and local employment laws.

Support and Improvement:

• Collaborate with direct leadership to continuously improve HR processes, best practices, and policies.
• Identify opportunities to enhance the effectiveness of HR programs and initiatives across the organization through a people-first lens and mindset.

Policies and Standards:

• Maintain a current and up-to-date understanding of and comply with all Goodwill SWPA policies and procedures.
• Contribute to short and long-term organizational planning and strategy as a member of the management team.

QUALIFICATIONS:

Education and Years of Experience:

• Associates degree in Human Resources Management, Business Administration, Organizational Leadership, or other related field AND 15+ years of relevant experience. OR
• Bachelors degree in Human Resources Management, Business Administration, Organizational Leadership, Labor Relations/Employment Law, or other related field AND 5+ years of relevant experience. OR
• Masters degree in Human Resources Management, Business Administration, Organizational Leadership, Labor Relations/Employment Law, Organizational-Industrial Psychology, or other related field AND 4+ years of experience.

Required:

• Experience in leading or supervising HR teams, or related management experience.
• Proven experience in managing or mentoring HR professionals, with the ability to guide and develop team members.
• Exceptional communication, interpersonal, and leadership skills with a focus on supporting employee growth.
• Strong knowledge of HR disciplines, including employee relations, compensation practices, competitive employment incentives, job market trends, and compliance with federal and state employment laws.
• Strong experience in organizational development and workforce planning.
• Expertise in managing complex employee relations issues, including conducting investigations and resolving disputes while maintaining a fair and consistent approach.
• Familiarity with diversity, equity, inclusion, and belonging (DEIB) initiatives.
• Proficiency with HRIS and Microsoft Office Suite.

Preferred:

• SHRM-SCP or SPHR or other relevant certifications.
• Demonstrated experience developing and implementing DEIB strategies that create a more inclusive and equitable workplace.

REQUIRED CLEARANCES, LICENSES, AND CERTIFICATIONS:

• Qualified candidates must have a valid driver's license, active insurance policy, and reliable transportation for local travel.
• Candidates are expected to complete background checks assigned by Goodwill SWPA, including a National Criminal Background check, prior to their first day of employment.
• Candidates are expected to provide current, valid clearances (Child Abuse Clearance, FBI Fingerprints Clearance, and PATCH) prior to their first day of employment.